Using Qualtrics for Higher Ed Research
October 31, 2017
Using Qualtrics for Higher Ed Research
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Qualtrics
My colleagues and I conduct language acquisition research and use Qualtrics regularly (through our university) to collect language-related data including global foreign accent ratings, grammaticality judgment tasks, and participant language use and background information. It allows us to build and distribute surveys not only to the participants that come into our lab on campus but across the country and internationally. This latter part is particularly important for our research, as we often rely on data provided by native speakers of Spanish and Portuguese, among other languages.
- Customer service. The handful of times I have had questions while building or distributing surveys, Qualtrics customer service has been able to resolve the issue quickly, always with friendly, expert service.
- Usability. Building a survey in Qualtrics fairly intuitive, and I've been able to train many of my undergraduate research assistants quickly and seamlessly on the platform.
- Some information is lacking from the FAQs/help pages. I've had to call a couple of times because the information I was looking for wasn't online. For instance, how to disable a back button for individual pages in a survey.
- File storage within a survey. Particularly, the file names that appear in the library are only the outward-facing names; it would be helpful to see both outward-facing and internal file names/information.
- Qualtrics has allowed for relatively seamless data collection, an integral part to my research agenda and leading to publications in the field of second and third language acquisition.
- It has allowed for me to engage with research participants, even those internationally, in a clean and professional way.
Qualtrics outperforms the others in terms of survey design options and professionalism. I trust Qualtrics with important data, and I don't feel quite this degree of trust or loyalty with other services.