Qualtrics outperforms the rest.
October 10, 2017
Qualtrics outperforms the rest.
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Research Suite
Overall Satisfaction with Qualtrics
Qualtrics is being used to collect data in both the research arm of my organization, as well as the member-facing arm. It addresses the business problem of reporting burden, by allowing respondents to answer questions in a user-friendly manner.
- Customer service - whenever I have a question about Qualtrics features, I get clear answers from Qualtrics customer support quickly.
- Survey building - it's easy to make surveys, duplicate surveys, export them into word, and so many other things about making surveys in Qualtrics.
- Survey distribution - you can put an email list into Qualtrics and send out the survey directly from the Qualtrics platform.
- Hover-over definitions- my team and I were hoping to have hover-over definitions in our survey. To achieve this, we'd have to put in some custom coding, which Qualtrics doesn't support. Qualtrics customer support advised us to use a hyperlink to a document with the definitions instead, which should work out fine.
- The ROI on Qualtrics has been positive so far, because we've used it for three different surveys and have gotten lots of quality data from its use.
- Survey Monkey
Qualtrics seems to have more features, and I think Qualtrics customer support is hard to beat.