Qualtrics - Great Promise Great Prospect
April 13, 2018

Qualtrics - Great Promise Great Prospect

Indranil Goswami | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Qualtrics 360

Overall Satisfaction with Qualtrics

I use Qualtrics to create custom research surveys. Qualtrics has great tools to add flow logic, randomization, and validation checks. Plus, its out of the box function can be enhanced using custom javascript.

Qualtrics is used across my organization.
  • Create Surveys. Many different types of questions are available.
  • Custom Scripts. Qualtrics can be improved using small javascript/jQuery/Prototype.JS scripts. This makes the platform extremely customizable.
  • Custom Scripts. I think how javascript can be used for Qualtrics' default behavior is not very well documented. I believe, easier "hooks" can be provided for each question that would enable such customization with minimal effort
  • Tech Support. I believe it would be good for Qualtrics to have a dedicated tech support team that could take calls from clients and take technical questions.
  • Unique Responses. For some surveys that use crowdsourced platforms like Amazon Mturk for collecting responses from the general population, we need unique respondents. That is because answering questions in one survey might bias responses in another survey. It would be great if Qualtrics can provide a way to prevent duplicate respondents from taking part. Of course, this algorithm might not be 100% full proof, but something that is advanced enough. At present, the "Prevent BallotBox Stuffing" feature in Qualtrics does not do a sufficiently good job. I still see a lot of duplicate IPs in my end results.
  • Very positive ROI. I have run very nice studies and Qualtrics has helped me in my endeavor.
Qualtrics is suited for all everyday surveys and ordinary online experiments.