Item: Qualtrics XM for Strategy and Research
Rating: 7
Author: Verified User

Overall Satisfaction with Qualtrics

Use Cases and Deployment Scope

We use it to gather student feedback on course offerings or to gather instructor feedback on questions concerning department planning. I have also used it to gather feedback on pedagogy, especially for online courses. I would say I use it once every 2 months or so.

Pros and Cons

Pros

Fairly intuitive interface.
Robust distribution options.
Decent reporting tools.

Cons

More reporting options would be most helpful.
Improving the method of determining the logic of the questions and the overall survey flow would also be a big help.
An option to receive an alert when someone has taken the survey would be helpful.

Return on Investment

I don't have the perspective to answer questions about ROI. We have access through the institution, and we don't really use it for general student enrollments.

Alternatives Considered

Google Forms

Qualtrics is the preferred system for the institution, so I prefer using it to Google Forms. Also, I have fewer privacy concerns with Qualtics than I would with Google Forms.

Other Software Used

Ubuntu Linux, Canvas

Likelihood to Recommend

I have found that Qualtrics is best for gathering data from large and dispersed groups of people. For example, we have used it to ask instructors and faculty about scheduling preferences. I have found it be somewhat less helpful for smaller groups, such as feedback from a single class. This is probably more about surveys in general than Qualtrics itself.

Comments

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Good for gathering preference data

Modules Used