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QM way to go!
May 25, 2019

QM way to go!

Priti Asai / Thakkar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

We have used it as a real user monitoring tool. We utilized it for identifying customer struggles, quantifying impact, and conversion associated with promotions or any issue.
  • Data analysis
  • Replays
  • Technical details need to be more organized.
  • Segregation of features by user group example: business users, technical users, analytics users.
  • It helped get the results for promotional events.
  • Helped in technical issue impact analysis and calculating dollar impact.
QM has the potential to lead as a digital analytical and rum tool. The overall approach of creating flexibility for monitoring, analysis, and replay is better than other tools I have used so far.
For conversion impact by issues/ events, it's perfectly suited.
Getting performance metrics and capturing all network logs still needs improvement to get 10 out of 10.