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Quantum Metric is a versatile tool that is used by various teams within organizations to gain insights into customer behavior and improve …
Overview
What is Quantum Metric?
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers…
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Popular Features
- Heatmap tool (7)9.393%
- Click analytics (7)9.292%
- Scroll maps (7)9.090%
- Session Recording and Replay (7)8.888%
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What is Quantum Metric?
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution…
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For the latest information on pricing, visithttps://www.quantummetric.com
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- Premium Consulting/Integration Services
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Product Details
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- Tech Details
- Downloadables
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What is Quantum Metric?
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution ultimately aims to help teams agree on priorities, build products customers love, and innovate with speed and confidence.
Quantum Metric Features
Customer experience management Features
- Supported: Product usage analytics
- Supported: Customer journey mapping
Results and Analysis Features
- Supported: Heatmap tool
- Supported: Click analytics
- Supported: Scroll maps
- Supported: Funnel Analysis
- Supported: Session Recording and Replay
- Supported: User Segmentation
Mobile Capabilities Features
- Supported: Responsive Design for Web Access
- Supported: Mobile Application
- Supported: Dashboard / Report / Visualization Interactivity on Mobile
- Supported: Mobile App Analytics
Quantum Metric Screenshots
Quantum Metric Video
Watch Introducing Atlas
Quantum Metric Integrations
Quantum Metric Competitors
Quantum Metric Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | All |
| Supported Languages | English |
Quantum Metric Downloadables
- Case Study: How Canadian Tire Bank reduces friction within the digital journey to build customers for life.
- Case Study: How Korean Air wins customer hearts with real-time insights.
- Case Study: How UNTUCKit helped online shoppers of all sizes find the perfect-fitting untucked shirt.
- Case Study: How BMO reimagined the commercial banking digital client experience.
Frequently Asked Questions
Reviewers rate Heatmap tool highest, with a score of 9.3.
The most common users of Quantum Metric are from Enterprises (1,001+ employees).
Quantum Metric Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 5% |
| Enterprises (more than 500 employees) | 95% |
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(55)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Quantum Metric is a versatile tool that is used by various teams within organizations to gain insights into customer behavior and improve the overall customer experience. Users have found value in its customizable dashboards and qualitative user research features, which allow for both quantitative and qualitative analysis of customer sessions. This software is particularly helpful in identifying issues or opportunities for improvement, as it helps teams monitor website errors, load times, track new features, and troubleshoot issues by reviewing customer interactions.
The software serves multiple purposes, including monitoring the health of websites and mobile apps, creating informative dashboards, analyzing statistics on website behavior, and identifying specific issues related to the customer experience. Users appreciate the session replay feature, which provides detailed insight into customer struggles and issues. This enables them to proactively replicate and address customer issues, ultimately improving the overall customer journey. Quantum Metric is widely used for digital analytics, reporting, and monitoring user sessions and trends. It also plays a crucial role in capturing and analyzing customer sessions to address experience problems promptly.
Furthermore, Quantum Metric is relied upon by users to identify user flows and bugs in the user experience. By leveraging the tool's capabilities, teams are able to make data-driven decisions that enhance the overall customer journey. Additionally, the software informs page design decisions and streamlines the customer experience by providing valuable analytics on user behavior.
In summary, Quantum Metric empowers organizations with actionable insights into their customers' online experiences. It offers a range of features that facilitate quantitative and qualitative analysis of customer sessions, helping teams identify issues or opportunities for improvement. Whether it's monitoring website errors or analyzing user flows, Quantum Metric provides valuable tools for enhancing the overall customer experience.
Intuitive User Interface: Reviewers have consistently praised Quantum Metrics for its intuitive and user-friendly interface. Many users have found it easy to navigate and perform tasks quickly, making their experience efficient and seamless. Customizable Dashboards: The ability to customize dashboards with a wide variety of cards has been highly appreciated by reviewers. This feature allows users to tailor the tool to their specific needs and preferences, enhancing their productivity and enabling them to focus on the most relevant data. Valuable Replay and Heat Mapping Features: Users have found great value in the replay and heat mapping features provided by Quantum Metrics. These tools allow reviewers to identify user pain points and frustrations easily. With these features being intuitive and easy to use, users can pinpoint usability blockers, assess overall engagement with different content on the page, and make informed decisions for improving the user experience.
Confusing User Interface: Some users have found the user interface of Quantum Metric to be confusing, not intuitive, and not always easy to navigate. They mention that it takes time to get used to the platform's layout and functionality. For example, the placement of certain features or buttons may not be intuitive, leading to a learning curve for new users.
Challenging Configuration: Users have mentioned that configuring Quantum Metric can be a challenge. They feel that it is not straightforward and requires some learning to set up properly. This complexity in configuration can make it difficult for users to quickly leverage the full capabilities of the platform and may require additional support or training.
Overwhelming Filter Options: Several users find the filter options in Quantum Metric overwhelming. The abundance of filter options can make it challenging for them to identify which attributes have data behind them or choose the most relevant filters for their analysis. This lack of clarity in filter selection can hinder efficient data exploration and understanding within the platform.
Users of Quantum Metric have made several recommendations based on their experiences with the tool. The most common recommendations include utilizing Quantum Metric's replay tool to capture user experiences and improve the application, reaching out to the support team for any questions and completing the training session to fully benefit from the tool, and leveraging the customer success team for support and resources.
Additionally, users recommend diving deep into Interactions and user sessions and utilizing the client success managers, trying Quantum Metric for higher client retention and better customer experience, understanding the ins and outs of Quantum Metric for valuable learning experiences, and using Quantum Metric with a combination of sound business intuition and data science expertise.
Users also suggest integrating Quantum Metric with other tools like Splunk, Adobe Analytics, and Hadoop, as well as using the support and data collected from Quantum Metric to improve digital platforms. Despite some slowness and unreliable data, users think Quantum Metric is an okay tool that provides valuable insight into the customer experience.
Attribute Ratings
Reviews
(1-25 of 43)Companies can't remove reviews or game the system. Here's why
September 03, 2022
Using Quantum for customer service and claim response
This tool is used for all information and logins to our MyHerbalife.com websites. We can have control over errors on our page and all the activity of our clients. Frequent errors in the methods of entering the website or those that occur at the time of making an electronic payment within the website.
July 28, 2022
Best way to map your customer journeys
A fancy and smart website analytics which is helping us and the clients understand the pain points when it comes to user interactions with websites. Overall the best analytics software I used in my career. Totally worth it. It not only gives you analytics ability but also helps you understand where the website is lagging which is so cool.
July 21, 2022
A great software for quantifying your product
Quantum Metric has helped us monitor our website's migration process throughout the year. It helps us understand the issues customers are facing and help us resolve them effectively. It gives a detailed review of the user behavior happening on our website. With QM, we can observe where the customers are dropping off and where we need to improve.
July 21, 2022
"Quantum Metric helps us drive customer-centric change, and session replay speeds up insights."
To record user experiences, issues, and application usage within our company, we use Quantum Metric. It is an easy-to-use tool for measuring analytics, troubleshooting, and user experience. With Quantum Metric, our customer service and web development workflows improved. The data visualization is simple but effective, providing helpful information on
specific pages. It allows us to see how customers use our site, what drives sales and draws attention and activity, and where they leave the site. Dashboards help measure analytics or compare data with other tools. It evolves based on
customer feedback, and the support team is the best I've seen. It monitors our site deployments to ensure updates or changes don't impact peak hours and identifies website issues.
July 20, 2022
Analysis of Quantum Metric
quantam metric in very helpful in understanding the concepts of quantam things, it would be great if we use it and great performance can be achieved.We dont get latency when we use them.Its desired for the purpose of achieving great deals.it was wonderful when we use with different applications
Being at the helm of a product role, Quantum Metric helps me take better decisions on product lifecycle management. It provides the team with an in-depth view of the user behavior on our website. The complete user journey helps us deep-dive into the consumer mindset and provides us the opportunity to be in their shoes to understand how products/features are to be built. It is a great way of translating data points into key decisions a Product Manager has to make/take in their daily lives.
Score 10 out of 10
Vetted Review
Verified User
Quantum Metric provides the features (session replay, journey analytics, events tracking, page performance data) which allow us to understand in the best way possible our customer's behavior and journeys, and thus make the right decisions to respond to their needs and expectations. It's a tool that is always evolving based on the customer's feedback, and the support team is the best I've ever seen in the industry. they have an amazing support team and are always working on improving and evolving the tool based on their customer feedback, on top of an already interesting and advanced tool.
March 01, 2022
Great Service, but be ready to pay for it and be sure you have the team to use all the features!
We use Quantum Metric to track customer sessions (in order to troubleshoot site errors reported in customer service), provide analytics about site performance (new customer data, total visitors, etc.), inform decisions about page design (using heatmaps and click maps to identify where customers are and aren't using the site), and debug possible frustrations to streamline the customer experience.
February 17, 2022
Quantum Metric is the best partner and this was the smartest addition to our company!
Identify user flows and bugs in the experience. Identify opportunities. Track the performance of different assets/ programs over time.
We are using Quantum Metric at the departmental level: internet marketing, customer service and IT.
April 14, 2020
Quantam Metrics is a great vendor! Hire them!
Score 10 out of 10
Vetted Review
Verified User
We are using QM in the ecomm group to help identify opportunities on our site. It helps us understand shopping behavior, content analytics, OOS, search terms and technical site issues. We also monitor user sessions to track user problems or how customers are shopping when we are deploying new customer features.
April 09, 2020
A great service that is much needed!
Score 10 out of 10
Vetted Review
Verified User
I have been using QM for a little over a year now and it is a part of my everyday use. I use it to troubleshoot issues that are being reported by our customers and other users. It has helped us solve many issues! We have users in many parts of our company to help give members the best experience possible.
April 07, 2020
A Great Tool If You Can Dedicate The Time To It
Quantum Metric gets used only in the ecommerce and IT departments by select people. We use Quantum Metric to find and fix reported customer issues, find any site errors, and find user pain points that we can solve.
March 05, 2020
Quantum Metric Review
We use it to capture customer/ in house agent sessions mostly. It is used by the whole org. We want to view what the customer/agents do so we know what problems to fix when addressing the customer experience.
Multiple areas of the company use it in different ways. We use it to learn from user sessions and behavior, track errors and load times, monitor new features, and identify and investigate bugs. The Product teams have found immense value in being able to cross internal datasets with Quantum sessions to see what users are actually experiencing.
December 10, 2019
A tool that saves time and is fun to use.
Quantum Metric is widely used in my organization and my team uses it daily to help address customer issues and improve their experience.
December 05, 2019
Quantum Metric Review
It is used for reviewing the session to see what errors the user is facing. Sometimes it is very useful in bot attack monitoring, spike monitoring, conversion, etc.
November 29, 2019
Quantum Metric Review
Quantum Metric is used in digital analytics or by any teams interested to report or monitor user sessions and KPIs trends in real-time or historically. The information is converted to charts, funnels, and other LPI trends for the webs and web applications.
November 26, 2019
Quantum Metrics: Customer Journey
We use Quantum Metric to debug the issue or find out the customer issue going through Quantum Session. It helps to go through the customer journey and find out the issue.
November 23, 2019
Quantum Metric - Great Product
It is used daily by the digital departments in my organisation. It lets us ensure the customer experience is the best. Using Quantum Metric, we can see the real experience of the user, see all the issues that they potentially face, and helps us have clear steps on how to replicate them. This saves a lot of time and we can even address issues that the customer maybe didn't even report to us. It's really good.
November 05, 2019
It's worth it to use!
It is used in an all-digital organization, it helps us to identify and solve issues our customers were having while transacting. In QM we can search for customer's sessions and go through all the steps the customers followed, it is very useful to identify the pain points the customer has.
November 04, 2019
The answer to your analytics problems
Score 10 out of 10
Vetted Review
Verified User
The Quantum Metric is the tool of the tools, which is really helpful for reviewing customers' actions, system responses, and other logged information, which was used for customer experience, and services provided to the end-user. On the other hand, there are many other options, as you can check live customer sessions, on different platforms at the same time. A lot of different analytics options, funnels, and other data. Quantum Metric made life way easier for my self, my colleagues, and even for the teams, who have the first contact with the customer.
October 22, 2019
Seamless like watching a movie!
We use Quantum Metric to review client sessions and debug their specific problems and errors. Our web application extends worldwide; connecting transfers between different countries and cross currency, makes it very complex and very specific issues can happen. To determine the problem more specifically, it helps to review client's journey from start to end of session. It also works great as a monitoring tool to watch KPI and dashboards in real time.
October 22, 2019
User friendly and extremely handy!
In Western Union different teams across the company have access to Quantum Metrics (for example Fraud Support, Webcare, Content team, etc.). In my department specifically, we use it in different ways since our team is in charge of overseeing part of the health of the websites/mobile apps. We use it mainly in two ways:
One of the ways we use QM is to have/create different dashboards to monitor the certain behavior of certain APIs or error codes, as well as to see statistics of website behavior in general.
The other and main way we usually use it is to give support to every day escalations that are sent to us either by customer service, another employee or the customer him/herself. We are able to see the exact behavior of the customer and the website and analyze the videos and logs to determine the exact issue that the customer/website is facing. It's really useful since sometimes there are issues that cannot be simply seen by checking logs and it helps us out with seeing it all from a customer/user perspective.
Overall, QM is an excellent tool that my team is very pleased to possess.
One of the ways we use QM is to have/create different dashboards to monitor the certain behavior of certain APIs or error codes, as well as to see statistics of website behavior in general.
The other and main way we usually use it is to give support to every day escalations that are sent to us either by customer service, another employee or the customer him/herself. We are able to see the exact behavior of the customer and the website and analyze the videos and logs to determine the exact issue that the customer/website is facing. It's really useful since sometimes there are issues that cannot be simply seen by checking logs and it helps us out with seeing it all from a customer/user perspective.
Overall, QM is an excellent tool that my team is very pleased to possess.
October 22, 2019
Great initial experience
Our company recently deployed and began using Quantum Metric (QM) for a large government client. The client operates much like a B2C business, advertising and attracting users to their site who then can compare and purchase a solution.
The client has struggled with understanding where users have problems on their site, and how they can resolve the issues.
It is primarily being used by the marketing and user experience teams. The dashboard and how it presents data is very user-friendly. Yes, a lot of the data is available in regular analytics tools, but it is presented better.
What is really special about QM is how it surfaces issues such as "rage clicking," or spending a lot of time typing, waiting for page loads - those issues that sometimes cause users to abandon a site.
And then I really like the view, I don't recall the name, but it shows a laptop, tablet, and phone then shows live (I think they are live) users going through your site on each of those devices. Yesterday, I saw a user from Florida on a phone, a user from Texas on a laptop, and a user from Tennessee on a tablet - all at the same time - going through the site.
The client has struggled with understanding where users have problems on their site, and how they can resolve the issues.
It is primarily being used by the marketing and user experience teams. The dashboard and how it presents data is very user-friendly. Yes, a lot of the data is available in regular analytics tools, but it is presented better.
What is really special about QM is how it surfaces issues such as "rage clicking," or spending a lot of time typing, waiting for page loads - those issues that sometimes cause users to abandon a site.
And then I really like the view, I don't recall the name, but it shows a laptop, tablet, and phone then shows live (I think they are live) users going through your site on each of those devices. Yesterday, I saw a user from Florida on a phone, a user from Texas on a laptop, and a user from Tennessee on a tablet - all at the same time - going through the site.