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A unique tool for anyone looking to understand the inner workings of the customer experience
September 08, 2019

A unique tool for anyone looking to understand the inner workings of the customer experience

Josh Allred | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

Quantum Metric is being used across the whole organization. The program helps us identify specific issues related to the website and mobile app. It provides insight and a closer look at the customer experience.
  • The support has been phenomenal.
  • Cutting edge technology.
  • Transparency and a drive to provide better insight and accountability.
  • Some missing functionality
  • Updates
  • Turnaround
  • We have been able to quickly identify specific errors that are costing us thousands, sometimes millions annually.
  • Customer service and satisfaction is our overall goal and having the ability to dig in deeper through Quantum Metric has allowed us to reach many of those goals.
I have been very impressed with the support of my team that I have received from Quantum Metric. They are very proactive and they strive to respond quickly to my questions and concerns.
Quantum Metric provides us a very unique look into the customer experience. It helps us identify bugs and areas for improvement. We are able to make significant changes to our approach based on the data and sessions Quantum Metric provides.

Using Quantum Metric

Quantum Metric's overall usability is good. There are a few areas that could use some improvement and/or updates.