a 12-month user's insight
February 26, 2014

a 12-month user's insight

Forrest Ching | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction

At Sightlines, we use QuestionPro for each of our clients, administering a standardized survey for their customers (college faculty & staff).

It allows us to have standardized results that we can draw insights from.
  • Data exports are very customizable. With a little tech savvy, we could change the data output easily.
  • Organizes many surveys well - our company had 300+ active. QuestionPro tracking of surveys is pretty good.
  • User interface: The click and drop idea is good but not executed well. If I need to drag something from the bottom to the top of the survey, it takes awhile.
  • Use across different browsers: Some customers have complained that the survey doesn't work well in Chrome
  • Better customer service
This is the one of two survey tools I know. If I had software that allowed me to build a survey locally and upload to the web, I'd switch.
The only other survey tool I know of is Survey Monkey so I have no selection process input.

I'd much prefer to be able to build my survey locally on my desktop and upload it. I feel my time is spent 60% building the survey and 40% waiting for load times during my changes.