Item: Quickbase
Rating: 8
Author: Kirsten Rodway

Overall Satisfaction with QuickBase

Use Cases and Deployment Scope

QuickBase is used for workflow and tracking in a couple areas within the global development organization (part of customer service organization):

1-Between Navistar and our print partner for publications print setup

2-Vetween Navistar and our translation vendors for workflow and tracking of open projects

3-Within Navistar between departments; publications authors and publications QA and posting

Pros and Cons

Pros

Linear workflow is relatively easy to set up and easy to see where items are hung up
Ability to set up a clean dashboard to track WIP
Because it's web-based it allows us to transact with our vendors outside our firewall (we could not do this with SharePoint )

Cons

We'd like to be able to do more development ourselves instead of hiring an outside contractor - this means easier creation/more user-friendly to personnel without programming/IT background
Form creation is relatively easy, but collecting the data in a robust database that was easy to query would be really great

Alternatives Considered

We tried to use SharePoint for these types of activities but were stopped in our tracks when we could not go through our firewall to give suppliers access to the workflow.

Quickbase is great at letting a user put process discipline into action. Creating an app with workflows and tasks ensures that each user is aware of their responsibilities at each stage of the game. The administration of the account is easy and our users have been very appreciative for the reminders - both e-mail alerts and tasks.

On the flip side, left in the hands of a real micromanager, it can go horribly wrong and create extra work for the users within a workflow.

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Getting on Base with QuickBase