Continuing to raise monthly fees
February 03, 2020

Continuing to raise monthly fees

Don Fowler | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

QBO is used for IT billing across our organization. QBO has recently, in the last 12 months increased the monthly most of it's subscriptions from $32 per month to $50 per month, and we were informed it's increasing to $70 per month effective March 1, 2020. What's most significant QBO hasn't added any new features and explains the increase is needed for future products and development.

Pros

  • Streamlined billing.
  • Easy-to-use navigation.

Cons

  • Expensive and over priced.
  • Unable to contact customer support.
  • Enabled us to generate client billing.
  • Merchant account integration with billing has been helpful.
With QuickBooks Online you cannot export your data to even QuickBooks Desktop versions. However, you can import from Desktop versions to QuickBooks Online. They hold your data hostage, with no way to export it. The rising costs have upset many small business owners, including us. We basically have to start all over with a new program. QuickBooks doesn't have any justification for these huge increases other than profit. They are not adding any new features in exchange for the large increases.

QuickBooks Online Feature Ratings

3.1
Accounts payable
3
Accounts receivable
3
Cash management
2
Bank reconciliation
4
Expense management
5
Time tracking
3
Fixed asset management
5
Multi-currency support
1
Multi-division support
Not Rated
Electronic tax filing
Not Rated
Primary and Secondary Ledgers
2
5.0
Inventory tracking
5
6.0
Credit card processing
6
Cost of goods sold
6
1.8
Pay calculation
3
Benefit plan administration
1
Direct deposit files
2
Salary revision and increment management
1
3.3
Dashboards
5
Standard reports
3
Custom reports
2
3.0
Plug-ins
3
2.5
Role-based user permissions
2
Single sign-on capability
3

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