April 29, 2015
Score 8 out of 10
Overall Satisfaction with QuickBooks Premier
Ease of use and training.
- 50% to 75% of my clients
QuickBooks Desktop Premier Feature Ratings
Using QuickBooks Premier
5 - Knowledge of double entry bookkeeping, basic accounting principles
- Inventory management
- Conversion from other programs
- Employee reviews and evaluations
- Cost accounting
Evaluating QuickBooks Premier and Competitors
Yes - Economik check registers, Quicken, handwritten payroll checks and paystubs. We replaced these to save time and increase accuracy.
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
Consistency of use for many years that QuickBooks has been available and din't need to be trained in a new program.
QuickBooks Premier Implementation
Change management was a major issue with the implementation - Convincing partners to give up old system and doing so in a way they could see the advanatages
QuickBooks Premier Support
They are not always able to offer solutions and it is sometimes difficult to connect with the right support person.
Difficult to get immediate help
Support doesn't seem to care
Slow Initial Response
When I forgot the password to a data file and support walked me through the resetting password process.