Item: Rackspace Managed Hosting
Rating: 3
Author: Nicholas Toscano

Overall Satisfaction with Rackspace

Use Cases and Deployment Scope

We hosted our multi-language website, CMS platform and other applications via Rackspace.

Pros and Cons

Pros

Multiple servers across the country.
Little to no down time.
Highly scalable

Cons

User experience.
Customer service.

Return on Investment

Decreased down time.
Not very user friendly.

Alternatives Considered

SoftLayer,HostGator,ICDSoft,GoDaddy,NetworkSolutions,Arvixe

In terms of simply hosting, all of the aforementioned solutions are more user friendly. Although many do not offer the scalability that RackSpace does, they are easier to manage. In terms of dedicated servers and hosting, SoftLayer beat out RackSpace head to head for my organization. We felt that it was a more powerful solution and much more user friendly with a higher level of customer service.

Likelihood to Renew

After using SoftLayer, I would not go back to RackSpace.

Likelihood to Recommend

I worked for a company that had already implemented Rackspace for the organization. When I went to my next company and had the decision making power to choose our external hosting account, I opted for SoftLayer over Rackspace for usability and customer experience (CE).

Comments

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RackSpace falls short as a dedicated server when compared to other user friendly solutions.