Overall Satisfaction with ReachLocal
Our entire organization has started using ReachLocal - from the website to the ReachEdge platform which allows us to capture leads and organizes them in one place without having to enter any of the customer's information, it's already in there.
- Reach Edge Platform - capturing leads
- Website - we get compliments on it all the time. Easy to use and edit.
- Staff is great. Very friendly and always looking out for our best interest.
- The Reach Edge platform is great, but they called us and told us they are improving it. Certain things that we didn't use on it. They are taking those items off and adding more items that we want to see in the program.
- Immediate lead conversion
- Customers can have a chat with a ReachLocal rep and we get it immediately. Looks great on us to contact them that quickly after chatting on our website.
We looked at other websites and other products. But with every other program you had to put the customers information in. This one allows all the users information to be put in the system automatically because the customer puts it on our website which allows us to see everything in one place.