Easy-to-use + Intuitive for managing billing.
February 24, 2025

Easy-to-use + Intuitive for managing billing.

Michelle Bechor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Recurly

We essentially use Recurly as our many database regarding billing for our customer's orders. As a customer support representative, Recurly is essential for me to assist a customer with any payment declines, possible fraudulent card activity, discount redemption troubles, etc., situations related to payment for orders. Recurly has proven to be an efficient database for my company to manage customer payments.

Pros

  • User-friendly and intuitive interface that is well-organized and easy to understand.
  • Provides information about payment declines'.
  • Loads of functions that make it easy to address payment issues.

Cons

  • Payment invoices should be re-designed such that the number shown on top reflects any credits applied to the transaction.
  • More options for filters by which transactions can be searched.
  • More insightful information about why a decline has occurred for a payment.
  • Formatting of order invoices causes confusion for customers.
  • Provides searching capacities and transaction informs to identify + resolve fraud issues.
  • Helps track discounts and promotional codes.
Recurly is very user-friendly and intuitive. The design of the platform is simple and very easy to familiarize oneself with. It is easy to navigate the platform and figure out what's where because all the different sections are well-defined, simply labeled, and visible. It's super easy to teach yourself all you need in Recurly by just using it regularly.

Do you think Recurly delivers good value for the price?

Not sure

Are you happy with Recurly's feature set?

Yes

Did Recurly live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Recurly go as expected?

I wasn't involved with the implementation phase

Would you buy Recurly again?

Yes

Recurly is great for tracking transactions and reviewing payment method declines. The platform is extremely helpful when dealing with scenarios where someone believes they have been fraudulently charged for the product. Recurly allows for transaction filtering, which is very helpful when trying to find possibly fraudulent charges very easy. If expecting precise, detailed information about a card decline, Recurly would not be very helpful.

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