Candid review of RF!
June 28, 2017
Candid review of RF!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Remedyforce
Remedyforce serves as an enterprise ITSM tool that caters to users across multiple geographies spread across the various line of business. Out of the modules available to us, we extensively use the service catalog, incident and change modules. The problem management module and CMDB are in the early stages of adoption within the organization.
Given the diversity of the group in terms of business verticals, Remedyforce gives us the flexibility to offer IT services based on the business and user base. This helps us with offering a simplified user journey while logging incidents or raising service requests.
Given the diversity of the group in terms of business verticals, Remedyforce gives us the flexibility to offer IT services based on the business and user base. This helps us with offering a simplified user journey while logging incidents or raising service requests.
- Restrict catalogue items based on the business unit.
- Helps us display only those services or applications used by a particular business unit, instead of a huge list of services used across the group.
- Ability to approve or reject a service request or change request via email.
- Given that a large number of our user base is mobile, this feature helps the business make quick decisions on IT requirements.
- Search option in the catalogue.
- Cost aggregation in service catalogue for bundled catalogue items
- Search option in Incident module for the ease of logging incidents when multiple services are in use
- Option for the end user to reopen incidents or requests
- Streamlines IT processes through the adoption of Remedyforce task module within service requests and change requests
- Service Now