BMC Helix Remedyforce

BMC Helix Remedyforce Competitors and Alternatives

About TrustRadius Scoring
Score 6.8 out of 100

Do you work for this company? Learn how we help vendors

Most Commonly Compared to BMC Helix Remedyforce

Best BMC Helix Remedyforce Alternatives for Small Businesses

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of BMC Helix Remedyforce than the Agiloft Flexible Service Desk Suite

Atera

About TrustRadius Scoring
Score 8.9 out of 100

Atera offers a solution for MSPs and IT Professionals. The platform provides remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers scale their business. All plans include unlimited devices and workstations. Users pay per technician. The vendor says the platform has: Thousands of paying users in over 75 countriesA free trial, no credit card or commitment requiredNo hidden fees…

Higher Rated Features

Customers are more satisfied with the features of BMC Helix Remedyforce than the Atera

Best BMC Helix Remedyforce Alternatives for Medium-sized Companies

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of BMC Helix Remedyforce than the Agiloft Flexible Service Desk Suite

Atera

About TrustRadius Scoring
Score 8.9 out of 100

Atera offers a solution for MSPs and IT Professionals. The platform provides remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers scale their business. All plans include unlimited devices and workstations. Users pay per technician. The vendor says the platform has: Thousands of paying users in over 75 countriesA free trial, no credit card or commitment requiredNo hidden fees…

Higher Rated Features

Customers are more satisfied with the features of BMC Helix Remedyforce than the Atera

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…

Higher Rated Features

  • Incident and problem management
  • Subscription-based notifications
  • Expert directory

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of BMC Helix Remedyforce than the Microsoft System Center

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • Incident and problem management
  • ITSM asset management
  • Expert directory

Best BMC Helix Remedyforce Alternatives for Enterprises

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of BMC Helix Remedyforce than the Microsoft System Center

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017. Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise configurations, competing with BMC Remedy, IBM SmartCloud, ServiceNow, and Cherwell Service Management.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Change management

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • Incident and problem management
  • ITSM asset management
  • Expert directory

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

Higher Rated Features

  • Incident and problem management
  • ITSM collaboration and documentation
  • Self-service tools

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.

Higher Rated Features

  • Incident and problem management
  • Subscription-based notifications
  • Expert directory

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • ITSM collaboration and documentation