RDM the LIFESAVER!!
January 31, 2018
RDM the LIFESAVER!!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Remote Desktop Manager
Our whole department uses Remote Desktop Manager (RDM). The issues that it solves is being able to access our department servers across the campus. Since our information is sensitive having the ability to log in via RDM has shown to be very helpful at letting us present information to our customers as well as keep our information about how we run business secure.
- Provides a secure network connection to your base computer, as well as allows for mobility.
- Company provides great customer support and troubleshooting if needed.
- Allows your in-house IT department to troubleshoot computers remotely, which is especially helpful in large meetings when you are having technical difficulties.
- I have also noticed a smooth file transfer process.
- Sometimes the connection has trouble or freezes on you and you have to start over.
- A little more onscreen "help" would be nice for the employees that need a little extra guidance.
- It would also be cool if the computer you are trying to access did not have to be on when you are accessing it.
- Helped us in reaching customer goals by providing information in real time.
- Slowed the workload and reduced the need for additional employees in our IT department.
- Saved on gas and time when the weather does not permit you to leave your home.