The relevance of Remote Desktop Manager in the current digital revolution and collaboration.
Emeka Obinnwa | TrustRadius Reviewer
November 18, 2019

The relevance of Remote Desktop Manager in the current digital revolution and collaboration.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Remote Desktop Manager

Remote Desktop Manager is an application that enables the computer users to log unto another computer (usually company machine), in a remote location, to perform a task.

When such a task involves assisting or troubleshooting to resolve an incident, it is called Remote Assistant. Whatever the case may be, the concept is built on connecting to from a base computer to another computer in a remote location to perform a task.
  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
  • A case in point is where there are connectivity issues like congestion, poor network, or absence of it.
  • Access control or security concerns that may prevent the service giver from accessing and assisting the client.
  • Where the expected feedback may not be adequately communicated to the service giver due to the client's limited knowledge, this would be different if the assisting Technician/Engineer is physically present.
  • Often quicker service delivery
  • Place convenience
  • Alternative service delivery
  • Service offered on-the-go.
Alternatives to Remote Desktop Manager are one on one physical contact, i.e., onsite service delivery.
Business does not have to be physical all the time, more so in the face of the 'digital revolution.'

Do you think Remote Desktop Manager delivers good value for the price?

Yes

Are you happy with Remote Desktop Manager's feature set?

Yes

Did Remote Desktop Manager live up to sales and marketing promises?

Yes

Did implementation of Remote Desktop Manager go as expected?

Yes

Would you buy Remote Desktop Manager again?

Yes

Where distance (physical location) is a factor, but there are no connectivity issues, it is well suited, but where there is connectivity issue, and the distance and commuting are no problems, physical contact instead of remote desktop is advised. It is a matter of cost and benefit, quality service, and Service Level Agreement delivery.

RDM Feature Ratings

Screen sharing
8
File transfer
8
Secure remote access with Smart Card authentication
9
Over-the-Internet remote session
3
Centralized management dashboard
8
Session record
6
Monitoring and Alerts
8