Simply the best solution for remote connections
November 12, 2019

Simply the best solution for remote connections

Ron van Elteren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Remote Desktop Manager

RDM is being used by the whole organization, at least for everyone involved in remote support to our customers.
That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
  • Centralized information in SQL database.
  • 1 click connection.
  • Logging of all used sessions.
  • Notification when a user has left using a session, so others can start using it.
  • ROI is very good, manual connection set up vs centralized.
Devolutions is very actively listening to its customers and when a problem is detected, it will be solved very quickly. And not only problems but also new features which are beneficial to others are very quickly implemented.

Do you think Remote Desktop Manager delivers good value for the price?

Yes

Are you happy with Remote Desktop Manager's feature set?

Yes

Did Remote Desktop Manager live up to sales and marketing promises?

Yes

Did implementation of Remote Desktop Manager go as expected?

Yes

Would you buy Remote Desktop Manager again?

Yes

When a company is connecting very often to remote locations (like to customers), Remote Desktop Manager is simply the best on the market.

Remote Desktop Manager Feature Ratings

Screen sharing
9
File transfer
9
Secure remote access with Smart Card authentication
8
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
8
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10