Overall Satisfaction with Remote Desktop Manager
RDM is being used by the whole organization, at least for everyone involved in remote support to our customers.
That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
That is about 120 users. We used to create manual connections, which was very inefficient. With the use of RDM, almost all customer connections are automated now. My colleagues are now able to work way more efficiently.
- Centralized information in SQL database.
- 1 click connection.
- Logging of all used sessions.
- Notification when a user has left using a session, so others can start using it.
- ROI is very good, manual connection set up vs centralized.
Do you think Remote Desktop Manager delivers good value for the price?
Yes
Are you happy with Remote Desktop Manager's feature set?
Yes
Did Remote Desktop Manager live up to sales and marketing promises?
Yes
Did implementation of Remote Desktop Manager go as expected?
Yes
Would you buy Remote Desktop Manager again?
Yes