Item: Remote Desktop Manager
Rating: 8
Author: Mick Verbunt

Use Cases and Deployment Scope

Remote Desktop Manager is used by our IT department and we use it to manage all of our customers environments.
It addresses:
- being able to connect to an online database so it's always up-to-date with the most recent info
- storing all the passwords in the vault
- connecting to all of our customers

Pros and Cons

Lets us connect to remote environments through gateways set up by RDM
Lets us store passwords
Always up-to-date cause of our online database

When I use the view password option, I have to close the password screen before I can use RDM again.
I would like a copy hostname option

Return on Investment

It has lots of the tools we were looking for in just one application, so it is efficient

Alternatives Considered

We used to use Royal TS but it didn't have all the features we were looking for

Key Insights

Do you think Remote Desktop Manager delivers good value for the price?

Yes

Are you happy with Remote Desktop Manager's feature set?

Yes

Did Remote Desktop Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Remote Desktop Manager go as expected?

I wasn't involved with the implementation phase

Would you buy Remote Desktop Manager again?

Yes

Other Software Used

Ivanti Workspace Control (powered by RES), Citrix Virtual Apps and Desktops (formerly XenDesktop)

Likelihood to Recommend

It is well suited when you have to manage a lot of different servers/websites/network devices
It is also well suited for when you have to manage remote environments because RDM can set up VPN gateways to that environment so you don't have to use VPN options from your workstation itself.
It is less appropriate when used in very small environments

A lot of features in a single application

Overall Satisfaction with Remote Desktop Manager