A lot of features in a single application
September 27, 2021

A lot of features in a single application

Mick Verbunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Remote Desktop Manager

Remote Desktop Manager is used by our IT department and we use it to manage all of our customers environments.
It addresses:
- being able to connect to an online database so it's always up-to-date with the most recent info
- storing all the passwords in the vault
- connecting to all of our customers
  • Lets us connect to remote environments through gateways set up by RDM
  • Lets us store passwords
  • Always up-to-date cause of our online database
  • When I use the view password option, I have to close the password screen before I can use RDM again.
  • I would like a copy hostname option
  • It has lots of the tools we were looking for in just one application, so it is efficient
We used to use Royal TS but it didn't have all the features we were looking for

Do you think Remote Desktop Manager delivers good value for the price?


Are you happy with Remote Desktop Manager's feature set?


Did Remote Desktop Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Remote Desktop Manager go as expected?

I wasn't involved with the implementation phase

Would you buy Remote Desktop Manager again?


Ivanti Workspace Control (powered by RES), Citrix Virtual Apps and Desktops (formerly XenDesktop)
It is well suited when you have to manage a lot of different servers/websites/network devices
It is also well suited for when you have to manage remote environments because RDM can set up VPN gateways to that environment so you don't have to use VPN options from your workstation itself.
It is less appropriate when used in very small environments

Remote Desktop Manager Feature Ratings

Screen sharing
Not Rated
File transfer
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated