No WoW moments here but decent.
November 03, 2025

No WoW moments here but decent.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Reply

Just for cold email outreach

Pros

  • Robust API, especially with clay
  • Clean UI
  • Multichannel, synchronised outreach

Cons

  • Simple Upsert addition so we don't have create lead and then 'call' that record from recordID to add it to a campaign. It's an additional, unnecessary step
  • clearer on pricing, struggled quite a bit to understand the pricing model and only found out after payment that certain things like unlimited warmup wasnt included
  • Mainly positive, but it's hard to quote a number as the impact hasn't been significantly up or down.
UX is clean, but not easy to understand or navigate especially when you're connecting it with third party tools and piecing together automations.
Reply is a decent alternative, but in my opinion, not much better than the selected platform alternatives

Do you think Reply delivers good value for the price?

No

Are you happy with Reply's feature set?

Yes

Did Reply live up to sales and marketing promises?

No

Did implementation of Reply go as expected?

No

Would you buy Reply again?

No

Multichannel, automated outreach through Clay where the email and linkedin messages are synchronized so we're able to contact our prospect on multiple platforms, get optimum mindshare without overwhelming them, and then understand when to stop the campaign because they've responded on a specific platform like LinkedIn or email.


Custom variables allow us to programmatically send through signal-based, hyper personalized messaging through to campaigns.

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