TrustRadius Insights
Reply is a versatile software that offers a range of use cases for effective prospect outreach and sales engagement. Users can leverage …
Starting at $49 per month per user
View PricingOverview
What is Reply?
Reply is a sales engagement platform that helps to create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows users to automate the process and…
Recent Reviews
Pricing
Free
$0
Cloud
200 monthly data search credits
Business Starter
$49
Cloud
per month per user
Business Professional
$89
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://reply.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Reply?
Reply is a sales engagement platform that helps to create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows users to automate the process and save the SDR team’s time.
Reply helps users to meet sales quota and book more meetings:
1. Email Finder to find valid email addresses in bulk on LinkedIn and Sales Navigator.
2. Multichannel Sequences with automated communication channels on one platform.
3. AI Email Assistant to generate unique, human-like email templates and optimize them for maximum conversion.
4. Email Warm-Up to build, maintain, and repair your sender reputation automatically.
5. Appointment Booking & Calendar to schedule meetings with prospects in a click.
6. Reporting dashboards with in-depth reports on sequences, calls, tasks, and team activity to track and improve performance.
7. Native CRM integrations, rich API, and Zapier to keep data in sync across the toolstack.
Reply Screenshots
Reply Integrations
Reply Competitors
Reply Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | English, Spanish, Portuguese, Russian |
Reply Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 0% |
Comparisons
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Reviews and Ratings
(39)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Reply is a versatile software that offers a range of use cases for effective prospect outreach and sales engagement. Users can leverage Reply to combine various communication channels like emails, SMS, LinkedIn, calls, and WhatsApp into a multichannel sequence, facilitating seamless outreach. This feature has been appreciated by users as it enables them to reach prospects through their preferred channels, increasing the chances of engagement.
The in-depth reporting features provided by Reply allow users to analyze and optimize each stage of their outreach sequences for better results. With the ability to conduct A/B testing of messages, users can refine their approach based on data-driven insights. This has proven valuable for many users who have been able to improve their open and response rates over time.
Reply's automation capabilities are highly regarded by users, particularly when it comes to follow-ups in outbound email campaigns or backlink outreach. By automating these tasks, users save significant time and effort, allowing them to focus on other critical aspects of their work. The software's support team also receives praise for their excellent assistance and quick response times, ensuring that users receive timely help whenever they encounter any issues.
Additionally, Reply excels at creating email cadences and personalized outreach campaigns. Users appreciate how the software streamlines the follow-up process based on recipient actions, enhancing efficiency and effectiveness. Whether it's requesting reviews or prospecting for new leads and customers, Reply's features enable users to automate tasks while maintaining a personalized touch in their communications.
Sales and business development departments find Reply especially useful for following up with inbound leads. The software allows them to manage and nurture leads until they become warm through automated email drip campaigns that incentivize recipient replies. Even the marketing team benefits from Reply's convenience and ease of use when occasional use is required.
With its advanced features and tools for managing sales engagement effectively, Reply stands out as one of the most popular AI-powered sales engagement platforms available. It caters to smaller companies by offering an affordable and user-friendly solution compared to other competitors in the market. The flexibility of monthly payments, as opposed to charging per seat per year, has been appreciated by users who value the option to adapt their subscription as needed. Overall, Reply serves as a valuable tool for automating follow-ups and improving prospect outreach, contributing to successful sales and business development strategies.
Native CRM Connections: Multiple users have praised Reply for its variety of native CRM connections, allowing seamless integration with other tools. This feature has been mentioned by several reviewers as a significant advantage of the software.
Efficient Marketing Automation: Reviewers have highlighted the extensive set of features Reply offers for efficient outbound and inbound marketing automation. Many users appreciate the ability to streamline their marketing processes using these functionalities.
User-Friendly Interface: Several users have expressed their appreciation for how easy it is to navigate and operate Reply without requiring advanced skills. The user-friendly interface has been commended for enabling smooth usage and reducing the learning curve associated with similar software.
Challenging Setup: Some users have found setting up Reply to be challenging, particularly for beginners. The ease of use needs to be addressed with a UX re-work in order to make the initial setup process more user-friendly.
Difficult Integration with Other Platforms: Several reviewers have mentioned that it is difficult to interrelate Reply with other platforms in a simpler and easier way. Urgent attention is needed to improve the integration with other platforms and make it more seamless for users.
Lack of Export Functionality: A common complaint among users is the inability to export results of particular campaigns in Reply. This limitation makes it difficult, especially when wanting to enter the results into a CRM system. Adding an export feature would greatly enhance usability and flexibility for users.
Users commonly recommend the following three things when using Reply:
- Integration with CRMs and a personalized feeling: Users appreciate how Reply integrates with CRMs and provides a personalized experience for both the sender and receiver. This feature makes it great for cold outreach.
- Booking a webinar for a good understanding of the platform: Users suggest booking a webinar to get a good understanding of Reply's platform. This allows them to fully grasp its capabilities and how it can benefit their sales process.
- Running a trial before fully committing: Users advise running a trial first with some data to see if Reply is a good fit for their sales process. This helps them determine if the platform meets their needs and provides an unbeatable ROI while being easy to use and offering great value for money.
Attribute Ratings
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
November 08, 2021
A popular automated Sales Engagement Suite
We
use Reply for our outbound sales initiatives, and the system performs
excellently for us, outperforming any other platform. This is a fantastic
product that offers excellent value for money. I chose this above others for a
range of factors like it has made it simple for us to start up cold outreach
campaigns and execute quick and easy messaging tests. I think the Reply tool is
best for our company because it does a good job of solving our problem of
scaling outbound sales effectively and at a very reasonable price.
October 31, 2021
Best AI-powered customer engagement platform
Its customer service is very professional. They
respond to my messages within a few minutes. I recently had a hard time creating templates, and their representative gives me the right workable solution, which makes me more comfortable using the platform on the next step.
It helps me to easily target the audience and target customers in a
well-defined way. The dashboard is great, intuitive in nature, and easy to use.
September 22, 2021
Highly composed sales engagement platform offering good value for money
- Outreach and Mailchimp
Reply is a very good and widely known platform. I find it to be a lot more sophisticated and composed. I believe this tool works great for both large and small companies, which makes it stand out. There are so many other tools that work great, but they are restricted to the type and size of certain companies. With Mailchimp the email chain automation was not up to the mark and we faced a lot of problems due to it. However, Reply has solved all those issues.
June 03, 2021
Excellent outbound email tool
These tools are great, but they aren't built for what we use Reply for. Reply is perfect for doing these outbound campaigns at scale, whereas with ActiveCampaign and Vitally we were trying to turn the tools into something they are not.
November 05, 2019
Great tool for personal-looking email campaigns
- SalesHandy and Mailshake
Reply is more user-friendly and has more features than the other tools I’ve used. It doesn’t have every feature we need, but it works better than the others that exist in the important aspects (connects to Gmail, accurate results, customization, etc.)
July 03, 2019
One of the best cold emailing tools out there!
Score 9 out of 10
Vetted Review
Verified User
- Outreach
Outreach did not cater to the Indian audience, hence went with my second best choice :)
May 24, 2019
A great alternative
- Outreach
Reply is a great tool, but it is not as sophisticated as Outreach. I think Outreach works best for larger companies, while Reply works great for smaller ones. The two tools have a lot of similarities. Outreach has also built a culture around their product, whereas Reply has not done so.
We've used MailChimp's email chain automation but they don't work as well as Reply.io when you need a plain text email to write to your contact. Our Business Development Managers are happier with Reply.io and say it has met their needs a lot better than the instruments that were previously available to them.
September 14, 2017
Email outreach for busy people
I terms of outbound emails, I would say Reply.io is very similar to SalesLoft Cadence. I haven't used Cadence since last year, so there may be upgrades that I'm unaware of. But I prefer the interface for Reply and it's significantly cheaper. For teams smaller than 4 you can't even buy SalesLoft! SendGrid is awesome, but has no outbound capabilities. Same with HubSpot and MailChimp.
The only issue is the limitations on sending based on price.
The only issue is the limitations on sending based on price.
Score 7 out of 10
Vetted Review
Verified User
I think Reply.io has the most features for the price and the ability for me to insert dynamic images was the real winner. I have found that this is usually an enterprise feature in most of the platforms I have evaluated. I also like that this is accessible to the every day person and that I don't need to spend $2-3k per person annually in advance to access the platform.