Freedom to Do Support The Way I want For My Business!
September 29, 2022

Freedom to Do Support The Way I want For My Business!

James Baca | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

As I have mentioned in previous reviews, the mark of a small business sometimes is how it can handle complex problems with a small staff. Capacity is key when it comes to that. Rescue has allowed my small business to have walkthroughs virtually with the clients that I help. I think a lot of the work I do needs explaining that simple text just doesn't convey. Rescue allows my company to take on...well, my personality.

Pros

  • Connecting
  • Easy navigation.
  • Engagement

Cons

  • Price
  • support
  • Revert to old update pre-may 2022.
  • Positive - Client Deepening.
  • Negative - Cost of product.
  • Positive - Personalization of service.
I think Rescue allowed me a little more freedom to operate the way I preferred over GoTo Connect. I think my staff, which is not full-time, also told me that, as a whole, they felt a bigger difference in efficiency with Rescue over any other system we had tried over the years, so I have to listen to my crew!

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

As I mentioned, with my line of work, I think Rescue is uniquely suited to help my clients and me by offering a unique experience to help people understand how to navigate certain issues with a more personable experience than just simply texts and an FAQ that doesn't tailor the answers one is looking for!

LogMeIn Rescue Feature Ratings

Screen sharing
10
File transfer
9
Over-the-Internet remote session
9
Session record
9
Monitoring and Alerts
9
Multi-platform remote control
10

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