Rescue rescued me
December 08, 2022

Rescue rescued me

Angi Sierra | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

I've often used Rescue as a way to remote in to a client's computer either for assistance with software issues, or to help them navigate sites. It's fairly easy to use, although some of my customer's have had issues with me remoting in because they were not familiar with the software.
  • Remote log in to customer's computer to help navigate issues they're having
  • Easy going log in if the customer is familiar with how to use the application
  • Using a chat window to communicate with the customer if phone service isn't an option
  • It can be difficult for customer's to use if they've never used a remote software before
  • When working with/on customer systems, sometimes they're hesitant to download an .exe file due to spam
  • It definitely makes it easier to show customers how to access files, programs or information they're needing to use, rather than attempting to walk them thru the steps blindly. I've always worked remotely, so the option to go to site for trouble shooting is not available.
Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help navigate for the customer or trouble shoot any software issues the customer is having.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


It's fairly simple software if you're at least mildly computer savvy. It does make it easier to show customers where they need to go or trouble shoot issues a customer might have.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated