Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Annette Suswell

Use Cases and Deployment Scope

We use Rescue daily to assist with all troubleshooting; we have to remote into all our customer's workstations.

Pros and Cons

Very easy to use.
Able to have access to the customer's workstation in a fast manner.

If there is an issue, the support line always has a long hold time.

Usability

Yes, it very easy to use and makes logging in remotely a simple task.

Security

It has several authenticators.

I believe it keeps us and our customers safe.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue by GoTo again?

Yes

With every call I take daily, I need to have access to my customer's workstation within 20 seconds I'm in their workstation troubleshooting the issues and out. We service customers all over the United States and this makes our job fast and efficient.

Easy as Logmein123

Overall Satisfaction with Rescue

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Usability

Security

Customizability

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Are you happy with LogMeIn Rescue by GoTo's feature set?

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Did implementation of LogMeIn Rescue by GoTo go as expected?

Would you buy LogMeIn Rescue by GoTo again?

Likelihood to Recommend

LogMeIn Rescue by GoTo Feature Ratings