Easy as Logmein123
June 25, 2023

Easy as Logmein123

Annette Suswell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

We use Rescue daily to assist with all troubleshooting; we have to remote into all our customer's workstations.

Pros

  • Very easy to use.
  • Able to have access to the customer's workstation in a fast manner.

Cons

  • If there is an issue, the support line always has a long hold time.
  • It is our only source to screen share.
Yes, it very easy to use and makes logging in remotely a simple task.
It has several authenticators.
I believe it keeps us and our customers safe.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

With every call I take daily, I need to have access to my customer's workstation within 20 seconds I'm in their workstation troubleshooting the issues and out. We service customers all over the United States and this makes our job fast and efficient.

LogMeIn Rescue Feature Ratings

Remote Administration
10.0
Screen sharing
10
Instant message
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Session record
10
Multi-platform remote control
10

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