Very good product !!
April 18, 2023

Very good product !!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

We use it for remote support to our users

Pros

  • Remote support with ease. E.g by sending email links or via pin no access from a web link
  • File Transfer back and forth with user computers
  • Chat capability

Cons

  • Currently the version satisfies all our needs.
  • Can initiate remote support very quickly. End user doesnt need to have any installed software. Downtime for user is reduced.
TeamViewer requires the client's/remote users TeamViewer version to be up to date in order to establish connectivity which is not the case with Rescue. Otherwise it ticks all the boxes. Never had issues with AnyDesk. Works well too however the software needs to be there on the remote users computer.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

Well suited to support remote users.

LogMeIn Rescue Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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