Item: Responsive
Rating: 8
Author: Verified User

Overall Satisfaction with RFPIO

Use Cases and Deployment Scope

Our entire US sales organization uses RFPIO to help us complete RFPs. It had robust search functionality to empower the users to find the right answer to standard RFP questions, curated and maintained by our internal RFP team. (It may be used internationally, as well, but I don't have that visibility).

Pros and Cons

Pros

Capable, accurate search functionality.
Ease of maintaining content (for administrators).
Ease of reporting content and/or making suggestions (for end users).

Cons

For questions that contain generalized words, the ability to pinpoint better responses with AI.
As an end user, I always start with the Answers tab. It would be nice for RFPIO to open on the Answers tab, because I always go there first (learn my preferences).
It would be nice to have guided paths the first time I open after new enhancements have been added.

Return on Investment

I don't have access to the actual ROI data, but we would continue to invest in RFPIO as a company only if it were providing us with the results to win RFPs.
RFPIO makes the task of filling out RFP responses much faster for me.
RFPIO helps our team be able to divide out RFP chores easily, because we know we all have access to the same high-quality source for information.

Support Rating

I have no issue with RFPIO support, but I've also never had to contact RFPIO support.

Likelihood to Renew

I am not responsible or even tangential to the decision to renew RFPIO, but if they were to ask my feedback, I would resoundingly recommend to them that they renew the tool. It has made responding to RFPs much easier, with self-service capabilities.

Alternatives Considered

Scout RFP

I've only used RFPIO to compile responses to RFPs, and I've only used Scout RFP to respond to RFPs issued within Scout (i.e., the customer sent us an RFP without Scout RFP and asked the response and all communication to go through Scout RFP).

As such, I've used two tools, but I've used them for completely different reasons. With that in mind, I can't directly compare them because I've never searched for RFP answers in Scout RFP, and I've never managed and submitted an RFP response in RFPIO.

Key Insights

Do you think Responsive delivers good value for the price?

Not sure

Are you happy with Responsive's feature set?

Yes

Did Responsive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Responsive go as expected?

I wasn't involved with the implementation phase

Would you buy Responsive again?

Yes

Other Software Used

Scout RFP, Workday Cloud Platform, LinkedIn Sales Navigator

Likelihood to Recommend

For my role as an end user who searches RFPIO for RFP response content, the most critical factor of an RFP tool is the ease of search and the accuracy of results. From this lens, RFPIO is an excellent tool. It yields results for the question I'm seeking to ask more often than not. Considering that sometimes RFP questions can be written quite vaguely, I consider it impressive that RFPIO more often than not brings me accurate, relevant results on the first try.

Responsive Feature Ratings

Comments

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Simplify RFP response searches with RFPIO