ECI - questionnaire April 2024.
April 15, 2024

ECI - questionnaire April 2024.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ridder iQ

Ridder IQ is the ERP system we use. However, we miss the planning tool MRP functionality and the CRM part. ERP is the heart of the organization, and we look into further use and function of Ridder.

Dutch Transaltion: Ridder IQ is het ERP-systeem dat we gebruiken. We missen echter de MRP-functionaliteit van de planningstool en het CRM-gedeelte. ERP is het hart van de organisatie en we onderzoeken de verdere toepassing en functionaliteit van Ridder.

Pros

  • Creation of relations.
  • Creation of articles.
  • Creation of quotations.
  • Creation of order confirmations.
  • Het creëren van relaties.
  • Het creëren van artikelen.
  • Het maken van citaten.
  • Opstellen van orderbevestigingen.

Cons

  • MRP functionality.
  • Finance
  • CRM
  • MRP-functionaliteit.
  • Financiën
  • Structure in relations.
  • Professional quotation/order tool
  • Price list functionality.
  • Structuur in relaties.
  • Professionele offerte-/besteltool
  • Prijslijstfunctionaliteit.
Ridder IQ is a system for production facilities. It is a good tool. However, there are not enough possibilities for CRM, finance, and MRP planning. At our company, we use Ridder as the main ERP package, and we do need further functionality in CRM and visibility in MRP planning.

Dutch Translation: Ridder IQ is een systeem voor productiefaciliteiten. Het is een goede tool. Er zijn echter onvoldoende mogelijkheden voor CRM, financiën en MRP-planning. Bij ons bedrijf gebruiken we Ridder als hoofd-ERP-pakket en we hebben behoefte aan meer functionaliteit in CRM en inzicht in de MRP-planning.

Do you think Ridder iQ delivers good value for the price?

Not sure

Are you happy with Ridder iQ's feature set?

No

Did Ridder iQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ridder iQ go as expected?

Yes

Would you buy Ridder iQ again?

No

Articles, sales quotations, and orders are very well organized. The easy planning and CRM are not updated. We are active in the "make" industry, and MRP is key to our success, but this part is not well implemented.

Dutch Translation: Artikelen, offertes en orders zijn zeer goed georganiseerd. De eenvoudige planning en CRM worden niet bijgewerkt. We zijn actief in de maakindustrie en MRP is de sleutel tot ons succes, maar dit onderdeel is niet goed geïmplementeerd.

This review was originally written in English and has been translated into Dutch using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Ridder iQ Feature Ratings

5.9
Accounts payable
6
Accounts receivable
6
Global Financial Support
5
Primary and Secondary Ledgers
6
Journals and Reconciliations
6
Configurable Accounting
6
Standardized Processes
6
6.0
Billing Management
6
Cash and Asset Management
6
Travel & Expense Management
6
Budgetary Control & Encumbrance Accounting
6
Period Close
6
6.0
Inventory tracking
6
Automatic reordering
6
Location management
6
6.0
Pricing
6
Order entry
6
Cost of goods sold
6
Order Orchestration
6
Payroll Management ()
Not Rated
6.0
Dashboards
6
Standard reports
6
Custom reports
6
6.5
API for custom integration
6
Plug-ins
7
6.5
Role-based user permissions
6
Single sign-on capability
7
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
6.0
Project Planning and Scheduling
6
Task Insight for Project Managers
6
Definable Resource Pools
6
6.0
Bids Analyzed and Compared
6
Contract Authoring
6
Contract Repository
6
Requisitions-to-Purchase Orders Integrated
6
Supplier Management
6
6.0
Risk Repository
6
Control Management
6
Control Efficiency Assessments
6
Issue Detection
6
6.0
Transportation Execution Management
6
Trade and Customs Management
6
6.0
Production Process Design
6
Production Management
6
Configuration Management
6
Work Execution
6
Manufacturing Costs
6
6.0
Forecasting
6
Inventory Planning
6
Performance Monitoring
6
6.0
Proposal Management
6
Product Master Data Management
6

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