Rimini Street 3rd Party vendor support review
May 01, 2024

Rimini Street 3rd Party vendor support review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

Pros

  • Respond quickly to any ticket raised
  • Engage with high quality experienced engineers
  • Strong customer focus and follow up with clear processes to drive continuous improvement

Cons

  • Should have more tailored induction, ie have more customer / product aligned artefacts and sessions
  • 50% reduction in annual vendor licensing and maintenance costs
They deliver what they say - quality support services at a reduced price point compared to the product vendors

Do you think Rimini Street delivers good value for the price?

Yes

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

Yes

Did implementation of Rimini Street go as expected?

Yes

Would you buy Rimini Street again?

Yes

Well suited:- - supporting current versions of ERPs - driving out cost from non-differentiating back office systems - saving money between now and a future cloud migration

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