Item: Rimini Street
Rating: 8
Author: Frank Yang

Services Provided

Turnkey managed services

Business Problem

Mostly yet. Rimini Street Team established direction with our enterprise MS TEAMs, which helped a lot for instance communications and quick issue resolution.

Pros and Cons

Weekly meeting to track ticket status
Assign resources to oversee issue resolution
Proactively work on aged tickets
Internal resource pool of experts

Ticket management can be more proactive on any aging ticket

Selection Criteria

Mostly yes, but I would like to spend more time with Rimini Street to fully verify their consistency of good performance.

Project Management

Mostly good, but one over aged ticket. If change request estimate can be provided quicker, it will be better.

Products deployed

SAP S/4HANA Cloud

Return on Investment

Resolution of issue seems okay, but quicker is always better.
Change request response is good, but can be faster on cost/hour estimate.

Support Rating

There is one ticket was over aged, since the resume of service back a month ago. still room for improvement.

Key Insights

Do you think Rimini Street delivers good value for the price?

Not sure

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rimini Street go as expected?

I wasn't involved with the implementation phase

Would you buy Rimini Street again?

Likelihood to Recommend

If Rimini Street can maintain steadiness of resources for a given customer will make the customer experience even better.

Review of Rimini Street - Good Customer Experience so far

Overall Satisfaction with Rimini Street