Review of Rimini Street - Good Customer Experience so far
April 17, 2024

Review of Rimini Street - Good Customer Experience so far

Frank Yang | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

Pros

  • Weekly meeting to track ticket status
  • Assign resources to oversee issue resolution
  • Proactively work on aged tickets
  • Internal resource pool of experts

Cons

  • Ticket management can be more proactive on any aging ticket
  • Resolution of issue seems okay, but quicker is always better.
  • Change request response is good, but can be faster on cost/hour estimate.
There is one ticket was over aged, since the resume of service back a month ago. still room for improvement.

Do you think Rimini Street delivers good value for the price?

Not sure

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rimini Street go as expected?

I wasn't involved with the implementation phase

Would you buy Rimini Street again?

No

If Rimini Street can maintain steadiness of resources for a given customer will make the customer experience even better.

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