Rimini Street 3rd Party vendor support review
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Overview
What is Rimini Street?
Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.
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Service Offering Details
- About
- Integrations
- Tech Details
- FAQs
What is Rimini Street?
Rimini Street delivers expert, unified support products and services for enterprise software support, including Oracle, SAP, and Salesforce, with the goal of empowering clients to extract the greatest value from enterprise software investments, achieve substantial savings, and enable faster innovation to drive competitive advantage and growth.
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Rimini Street: Extending the Life of ERP Software
Rimini Street is a global partner to organizations that aims to help them cut costs to drive innovation and growth.
Rimini Street Supported Products
- Oracle Siebel CRM
- Oracle Retail
- Oracle Database
- Oracle JD Edwards EnterpriseOne
- Oracle JD Edwards World, discontinued
- Oracle Fusion Cloud PLM
- Oracle PeopleSoft HCM
- Oracle PeopleSoft SCM
- Salesforce Service Cloud
- Salesforce Revenue Cloud
- Salesforce Sales Cloud
- Oracle Software
- Oracle E-Business Suite (EBS)
- Oracle Hyperion
- Oracle Fusion Middleware
- ATG Web Commerce
- SAP Business Suite
- SAP HANA Database
- SAP S/4HANA
- SAP Sybase Database
- SAP Business Objects
- Salesforce Platform Cloud
- Salesforce AppExchange Products
- Salesforce Community Cloud
- Microsoft SQL Server Database
- IBM Db2 Database
- Rimini Street Application Management Services for Salesforce
- Rimini Street Application Management Services for Oracle
- Rimini Street Application Management Services for SAP
- Rimini Protect
- Interoperability and Integration Services
- License Services
- Monitoring and Health Check Services
- Global Tax, Legal, and Regulatory Update Services
- Professional Services
Rimini Street Availability
| Geography | Global |
|---|---|
| Supported Languages | English, Portuguese, French, German, Hebrew, Japanese, Korean, Spanish, Mandarin, Arabic |
Frequently Asked Questions
Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.
Reviewers rate Support Rating highest, with a score of 8.3.
The most common users of Rimini Street are from Enterprises (1,001+ employees).
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Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
May 01, 2024
Rimini Street 3rd Party vendor support review
- Customer support / Help desk
We were looking to improve the quality of our vendor product support, and do it at a reduced cost. We are also looking to reduce the ongoing upgrade effort. Rimini Street have been more responsive and effective across the board, and have delivered the service at half the cost. They will continue to support our current versions without the need for upgrades.
- Respond quickly to any ticket raised
- Engage with high quality experienced engineers
- Strong customer focus and follow up with clear processes to drive continuous improvement
- Should have more tailored induction, ie have more customer / product aligned artefacts and sessions
Reviewed the market, consulted with our licensing partner, and read Gartner reports which highlighted 3rd party support as a cost effective viable alternative. Selected Rimini Street due to their size, reputation, "fit" with our portfolio, service culture, and feedback from reference checks
- 50% reduction in annual vendor licensing and maintenance costs
Rimini Street are supporting an established system, so we are essentially banking the saves
March 31, 2024
Let Rimini do the work for you.
- Solution Integration
There are not one but multiple issues that Rimini Street was able to resolve. We have Oracle ERP with financials/Manufacturing modules. They have been resourceful in providing post-implementation support and are versatile, responsive, and quick to understand the issue and get the solution. They have provided quick solutions to EAM, financials, and inventory issues that we run into, and they also support month-end closing issues.
- Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
- I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
- I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.
- I have worked with Rimini Street Engineers globally and have seen all of them treated with respect and empathy and are productive. I haven't encountered anything that would require improvement, but continue with the same level of service they have provided.
Rimini Street was our provider since I start with the current organization. I have worked with Rimini Street in the past as well.
- We were able to convert 80% of our Payments Electronically, which saved 250k per annum.
- Resolving month end closing issues include savings of at least 100k.
We have gotten the support from Rimini for questions, know how, or issues. The support regarding questions and know how has helped us look into innovative solutions.
February 02, 2024
Nice change from Metalink support
- Customer support / Help desk
Rimini Street are providing level 3 - 4 support for our ERP, given we no longer have a support agreement with Oracle themselves. To date, I have raised a number of support requests and have so far been very happy with the way Rimini Street have approached each issue, and the solutions provided.
- Problem identification
- Debugging issue
- Communication
- Initial timeliness in responding to request, however I believe they would be operating withing their agreed SLA's. I have not yet submitted a high-priority case to see how their SLA would change.
- One ticket was mis-assigned, and while there was a definite relationship with the persons skillset due to the product, my issue was not entirely related to that product. This resulted in a lot of wasted time and effort, and frustration on my part, until the ticket was reassigned correctly.
End-of-life support from Oracle.
- Improved response times
- More personalised service
There have been no innovations, however we have been able to resolve some long-term issues with our ERP that has enabled our business to have more confidence in the software.
Decontinuation of Oracle support meant that we had to look at third-parties for support, and Rimini St showcases the best track-record.
January 30, 2024
Top Notch ERP support.
- Customer support / Help desk
We dropped Oracle support for our PeopleSoft ERP applications. Rimini provides support for all related ERP issues (Financials, Supply Chain, Manufacturing). Rimini Street provides a better support team with a substantially reduced cost.
- Quick to reply to open cases.
- Understands our ERP application.
- Able to access our systems when required.
- Guarantees support for all versions of our ERP applications.
- Continue to be able to support older operating systems and database migration services.
- Continue to advance security related support and applications around ERP systems.
Rimini was able to assist in archiving current ERP version not yet implemented but was available to us. Reduction in overall support costs.
- Improved response times
- Cost savings
- Provides increased ability to innovate around our ERP systems and integrations
Able to implement new integrations for shipping and labeling.
Rimini is as capable as the other products listed with regards to responsiveness and support.