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RingEX is a Game Changer for our Company
June 22, 2021

RingEX is a Game Changer for our Company

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We currently use this system across all of our branches across the US. Before we had the "hard phone" option, but since switching over to RingEX (soft-phone service) I can honestly say it has been a total game changer. We had extensions before, but if you were on a call there was no way to know if someone else was calling you. With RingEX, you are able to see who else is calling, and decide to send to voicemail, put the current party on hold, or conference altogether. The availability/unavailability functions are also superb. If you are working on a project and need to be out of the queue, there's an option for that. In a meeting? There's an option for that! Overall it has been a great transition.
  • Availability/Unavailability features.
  • Transfers/Conferencing
  • Quality
  • Agent Crashes still consistent
  • Positive: All-in-one software
  • Positive: Very responsive customer service

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

This system has become an integral part of our business, and it is perfect for anyone who is looking to have more features than a hard phone system. Instead of having only access to your phone while you are at your desk, with RingEX you can be mobile. They even have where you can download it to your phone and keep up with updates with your teammates.

RingEX Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Evaluating RingEX and Competitors

Yes - Our company used to have the Avaya hard phone system. We switched over to RingEX so we could be more streamlined and have more accessibility for tracking and monitoring calls that we never had before. Instead of possibly dialing the wrong extension, we can now look up someone by name and dial directly. It has been a total game changer.

Using RingEX

Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.