RingCentral is a Game Changer for our Company
June 22, 2021

RingCentral is a Game Changer for our Company

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

We currently use this system across all of our branches across the US. Before we had the "hard phone" option, but since switching over to RingCentral (soft-phone service) I can honestly say it has been a total game changer. We had extensions before, but if you were on a call there was no way to know if someone else was calling you. With RingCentral, you are able to see who else is calling, and decide to send to voicemail, put the current party on hold, or conference altogether. The availability/unavailability functions are also superb. If you are working on a project and need to be out of the queue, there's an option for that. In a meeting? There's an option for that! Overall it has been a great transition.
  • Availability/Unavailability features.
  • Transfers/Conferencing
  • Quality
  • Agent Crashes still consistent
  • Positive: All-in-one software
  • Positive: Very responsive customer service

Do you think RingCentral delivers good value for the price?

Yes

Are you happy with RingCentral's feature set?

Yes

Did RingCentral live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingCentral go as expected?

Yes

Would you buy RingCentral again?

Yes

This system has become an integral part of our business, and it is perfect for anyone who is looking to have more features than a hard phone system. Instead of having only access to your phone while you are at your desk, with RingCentral you can be mobile. They even have where you can download it to your phone and keep up with updates with your teammates.

Evaluating RingCentral and Competitors

Yes - Our company used to have the Avaya hard phone system. We switched over to Ring Central so we could be more streamlined and have more accessibility for tracking and monitoring calls that we never had before. Instead of possibly dialing the wrong extension, we can now look up someone by name and dial directly. It has been a total game changer.

Using RingCentral

Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.