Don't let the Name Fool You: RingCentral isn't Just Phones- It's Every Way you Communicate
May 03, 2021

Don't let the Name Fool You: RingCentral isn't Just Phones- It's Every Way you Communicate

David Yates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

We use RingCentral daily in our organization across all members of the team. RingCentral has been our phone system since 2005, and has continued to satisfy with their high level of service and ever-expanding arsenal of features. RingCentral is our single portal for truly unified communications - phone, fax (yes, that is still a thing!), texting, conference call, video, webinar, and collaboration (team) software. It works across all platforms seamlessly; from deskphone to flip phone.
  • Extremely high level of service - both uptime and quality
  • Expansive feature set that is easily managed across all users
  • Cloud-based VoIP service so no onsite hardware to become obsolete
  • Softphone for PC, Mac, and smartphones for portability and features
  • Pre-built "quick-start" templates for Interactive Voice Response (IVR) development
  • Caller ID with Name available across all levels of service
  • Off-hours cutover of ported phone numbers
  • Cloud-based access to all features keeps us from being office-bound
  • Integrated conference- and video-calling all coordinated through collaboration app
  • Security
  • High level of reliability
  • RingCentral has lowered our communication bills by over 50%
  • RingCentral has provided superior service over other services and the local phone company, even during localized natural disasters
  • RingCentral's inclusive features has allowed us to use technologies that we otherwise may not have invested in.
RingCentral continues to outperform the competition in features, security, and reliability. Every time we evaluate and test drive other services we find that they don't compare in some significant way with RingCentral. That we have been a client since their first 18 months of operation through now, 16+ years later, is a testament to their reliability and technical innovation. When they started a reseller program, we were in early on as we already recommended them to our clients.

Do you think RingCentral MVP delivers good value for the price?

Yes

Are you happy with RingCentral MVP's feature set?

Yes

Did RingCentral MVP live up to sales and marketing promises?

Yes

Did implementation of RingCentral MVP go as expected?

Yes

Would you buy RingCentral MVP again?

Yes

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.

RingCentral MVP Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
8
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
9
Audio conferencing
10
Video screen sharing
10
Instant messaging
9
Mobile app for iOS
10
Mobile app for Android
10