RingCentral - A good value
Updated October 27, 2021

RingCentral - A good value

Donald Mascola | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral Contact Center

Used across the organization but primarily in our Customer Support Center.
  • Call Handling
  • Call Recording
  • Integration with Salesforce ERP
  • Reporting functionality is "clunky"
  • Systemwide outages have occurred
  • Call answering not always quick (i.e. call drops before you can grab it)
  • Provided an excellent platform for a work at home environment
  • Reporting visibility and easy to manage inbound call skills
  • Excellent call quality
Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RengCentral a great improvement especially from a Salesforce integration standpoint.

Do you think RingCentral Contact Center delivers good value for the price?

Yes

Are you happy with RingCentral Contact Center's feature set?

Yes

Did RingCentral Contact Center live up to sales and marketing promises?

Yes

Did implementation of RingCentral Contact Center go as expected?

Yes

Would you buy RingCentral Contact Center again?

Yes

Very good solution for the small to medium sized call center.

RingCentral Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
Not Rated
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
9
Call tracking
8
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
8
Quality management
7
Call analytics
7
Historical reporting
8
Live reporting
9
Customer surveys
9
Customer interaction analytics
7

Using RingCentral Contact Center

50 - Customer Support and Business Operations
4 - General IT and Telephony skills
  • Customer Support
  • Associate training and coaching