Reliable and comprehensive solution, but not without its faults.
Anonymous | TrustRadius Reviewer
September 17, 2019

Reliable and comprehensive solution, but not without its faults.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral Meetings

RingCentral is being used across the entire organization. It serves purposes related to meeting organization, remote and onsite virtual meetings, virtual interviews for remote candidates and remote managers, "instant messaging" between employees internally, file sharing, company phone, remote collaboration, screen sharing, etc. Its main value add is that it streamlines and connects remote and onsite workers and creates a centralized and reliable platform for everyone to use since over 1/3 of our workforce is remote.
  • Internal communications
  • Training
  • Instant messaging features are pretty plentiful and user-friendly for the most part. It makes a quick question easier to do versus writing a long email, etc. It also adds a little fun to it with emojis and the different gif options if offers you.
  • Remote collaboration, like virtual interviews, are easy as well. You just add a RingCentral meeting to the body of the email or invite and you click or dial in on it and you are in. The code is readily available and visible as well.
  • The current concurrency for remote employees is only 100. After 100, no one else can log in and I think this is a downfall because if your company is large and has a large percentage of remote staff, we can't really leverage this tool fully so a patch update to respond to this would be ideal.
  • Some smaller detail-oriented items can leave something to be desired i.e. updating your status within the chat window is cumbersome and not very straightforward. Also, sometimes window sizing and positioning can be annoying as well.
  • It has had a positive impact. We replaced an archaic solution with a more modern, streamlined version or product. Like anything else, it has its downfalls and isn't perfect, but overall it's been a good product and has outshined its predecessors like Zoom and Skype.
  • It also has an integrated office phone feature which has been great as our phones are essentially our laptops. It cut down on those costs and in general freed up space on our desks since we didn't have to have them anymore and everything is on our computer now.
Ring Central is a more comprehensive and streamlined solution compared to the other options out there. Additionally, it seems to be more reliable and has less breakdown or issues as well. It allows you to do many of the same capabilities as the other rival products out there, but it can do them all in one solution and is more reliable as well. I would recommend RingCentral over the others.
It is well suited for large virtual meetings and interviews. The platform is easy to use, even for those that haven't used it before. It's good for collaboration as well when screen sharing or sharing documents is required and can really bring remote teams and workers together more so with the camera feature, etc. It's not well suited for remote meetings of 100 people or more cause we aren't able to include everyone all the time.

RingCentral Meetings Feature Ratings

High quality audio
7
High quality video
8
Low bandwidth requirements
Not Rated
Mobile support
7
Desktop sharing
7
Whiteboards
Not Rated
Calendar integration
7
Meeting initiation
7
Integrates with social media
5
Record meetings / events
7
Slideshows
Not Rated
Live chat
8
Audience polling
7
Q&A
6
User authentication
5
Participant roles & permissions
5
Confidential attendee list
5