RingDNA allows us to maximise people & technology across our complete marketing, sales, service experience
August 16, 2021

RingDNA allows us to maximise people & technology across our complete marketing, sales, service experience

Michael McKerlie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingDNA

We use ringDNA for our sales reps and increasingly our customer care team. The solution integrates deeply into our lead management flows and sales management routines. Withing the Salesforce universe, we are able to use the call data, and in call data as part of how we work.
  • Speed at calling through lists, loading the account data into the intelligent dallier
  • Using the calling notes and other values, as triggers into our workflows
  • Using ringDNA data in our Marketing cloud journeys for customer service and sales purposes. For example, triggering an email send based on the results of a phone call
  • Managing numbers - we have loads of numbers and managing the deleted, active and so on is not as simple as it should be
  • I have had a few minor issues with setting up call flows, once operational though, they work perfectly
  • Surfacing information from Salesforce into the dialer allowing reps to move more quickly through their call lists
  • integration of call data into our existing marketing journeys
  • integration of call data into our customer experience flows
  • Analytics calls as part of or marketing, sales and customer services management
  • The seamless injection of people into our digital experiences
  • RingDNA has a significant impact on our ability to manage our activities with our sales team
  • Analytics gives us absolute transparency across our sales and service teams
  • Essentially this enables us to truly see and act on what is happening and make overall improvements to marketing, sales and services
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RingDNA can be an excellent fit solution for the right environment. Sales or customer service flows are improved by injecting ringDNA into the mix. This allows you to work in your human interactions with your digital interactions. The other scenario that works well for us is when we need to make a large number of calls to leads, and we want metrics on this. We can shift through the leads, record activities, and then get great clarity.

Revenue.io Feature Ratings

Contact preview
Dialer-CRM integration
Call notes & tags
Automatic call logging
Outbound dialing
Inbound routing
Recorded voicemail drop
Dialer contact import
Campaign & list management
Follow-up calls
Dialer reporting & analytics