Item: RingEX
Rating: 10
Author: Daniela Carias Villafranca

Overall Satisfaction with RingEX

Use Cases and Deployment Scope

I use RingEX to prospect new clients and follow up with existing ones. Also, I use it for cold calling for new leads. It's the communication tool that identifies and integrates perfectly with our CRM and allows our job to be easier when it comes to dialing.

Pros and Cons

Pros

Integrate with CRM
Identify contacts
SMS with clients

Cons

Integrate with Whatsapp
Send automated voicemails

Return on Investment

Cost efficient
Recordings help for feedback
Voi makes communication seamless

Reliability and Availability

It doesn't crash down,

Unified Communications Solution

The reporting allows us to see how well we are having connection rates with new clients. Internally, it allows us to view these results better as it provides a faster way of communicating.

Alternatives Considered

Webex App

RingEx is more user friendly and the reporting is also one of the reasons we chose it. Voi is also a great tool we use and is very user friendly.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Other Software Used

Webex App

Likelihood to Recommend

I don't have to go back to my CRM and look for client information. It integrates smoothly and let's me view my clients info right there

RingEX Feature Ratings

Comments

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Madi Hayford
(Vendor Representative) commented a day ago
Hey Daniela, it is great to hear that RingEX has become such a high-velocity tool for your prospecting and cold calling. In a sales role, every second spent switching tabs or searching for a lead is a second you are not closing. By integrating your CRM directly into the dialer, you have built a unified foundation that lets you focus entirely on the human on the other end of the line. You have perfectly highlighted how a cohesive system transforms the grind of cold calling into a data-driven strategy. Thank you for sharing your feedback! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer!

Reporting with RingEX