Item: RingEX
Rating: 9
Author: Verified User

Overall Satisfaction with RingEX

Use Cases and Deployment Scope

We switched to RingCentral for its modern interface and capabilities, as well as its cloud-based service. We are using it to replace Teams as the go-to video meeting along with seamless communications for our office-based, remote, and hybrid users. RingEX allows our users to connect via desktop in the office, laptop, and mobile devices to work where they are.

Pros and Cons

Pros

Seamless connectivity.
Modern functionality.
Cloud based, reliable service.

Cons

Support is difficult to work with.
Less intro clicks on first time use.
Better support answering help desk calls not reading from a script.

Return on Investment

Cost was comparable to dated on prem service.
AI receptionist is powerful for common questions.
Call recording and transcription is a huge efficiency boost.

Reliability and Availability

We have experienced zero downtime.

Unified Communications Solution

Our main impact has come from automatic call recording, with the option to transcribe summaries of each call for later review.

Alternatives Considered

Vonage Business Communications and AT&T Office@Hand

RingEX has the best mix of positives with the fewest negatives.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Likelihood to Recommend

If you need a one-stop solution that supports on-prem, hybrid, and remote users, with the flexibility to move calls around with ease, RingEX is a great choice. The call recording and AI transcription capabilities are also nice for compliance and legal needs.

RingEX Feature Ratings

Comments

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RingEX for the small business with hybrid and remote users.