Very happy with RXNT - made the right choice and highly recommend to you
March 13, 2025

Very happy with RXNT - made the right choice and highly recommend to you

Janet Burns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RXNT

We use RXNT in our private family practice office. We use the billing and scheduler for managing the flow of patients and billing. We used the e prescribing first, then brought on the full suite.

Pros

  • Support and answer questions / problems
  • Multiple options for work arounds within the system
  • Many ways to do the work, so each staff member can find a work style that fits best for them

Cons

  • recalls- we must bring people back for care but they need reminders. Need automated reminders
  • less clicks, there are warnings that can not be turned off, resulting in many extra clicks
  • Duplication of patients- The added patient from the pharmacy side causes problems.
  • We have almost discontinued use of paper charts. Huge improvement.
  • Templates save a lot of time.
Nice to have many ways to do each type of work. My staff has so many short cuts and ways to complete their work that varies with each person.

Do you think RXNT delivers good value for the price?

Yes

Are you happy with RXNT's feature set?

Yes

Did RXNT live up to sales and marketing promises?

Yes

Did implementation of RXNT go as expected?

Yes

Would you buy RXNT again?

Yes

RXNT works well in private practice. The patient portal works well. We use a text service to communicate to patients for care that is due, which would be nice in the system. Patient leaves and does not make an appointment. When are they due for care? It is many clicks to find that answer.

RXNT Feature Ratings

9.8
Real-time eligibility verification
10
Coding
10
Claims management
10
Patient billing
9
Financial Reporting
10
10.0
Automated appointment reminders
10
Medical Inventory Management ()
Not Rated
9.1
Charting / document management
9
Templates
9
E-prescribing
9
Fax integration
10
Patient portal
10
Mobile/tablet support
10
Customization
8
Workflow automation
8
9.3
Role-based permission levels
8
Data backups and redundancy
10
HIPAA compliance
10
5.0
Task tracking
5
Specialty-specific workflows
5

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