- The modules integrate well with each other which makes information sharing easy.
- The mobile application works well and has enough back-end customization to be useful to any type of construction company.
- The mobile platform is clean and easy to navigate.
- Document storage is a huge thing they need to address. Similar to how a Google drive functions, they need to create a built-in way to attach and store project documents.
- The Extra Work Tag documentation in the mobile field application could use a lot of improvements from sequentially being numbered in some fashion, as well as multiple signature lines for both the General and the Subcontractor representatives.
Th platform is robust enough for the management team, however simply enough for our employees in the field to be able to use.
- Dispatcher's history function is of great use. The ability to quickly know what job and what crew used a certain piece of equipment is very useful.
- Dispatcher's ability to transfer information from one user to the next to reports for end users saves a lot of time and confusion.
- The amount of time and money that is saved by our lowboy drivers is huge because of the ability to located the piece using the GPS units
- In Dispatcher you should be able to make adjustment (date, time, equipment, notes) to scheduled equipment after it has been assigned to driver in dispatch screen
- In Dispatcher you should be able to select multiple pieces of equipment to modify in dispatch window
- Dispatch screen in Dispatcher would be better if displayed horizontally instead of vertical
- #1 is support! HCSS is by far the best software support of any product we have ever used. Unlike most software companies HCSS utilizes their support calls to help upgrade their software. When you here them tell you that they will write down a particular issue you come across during a support call if they can't help you then and there they will research and get an answer to you extremely fast. If the software will not do it, you can bet there is a good chance it will be on the list of enhancements you will see come out in the near future.
- Estimating software is very extensive. Their software is capable of handling the smallest estimate all the way to the largest joint venture estimate. It has advanced features that make it extremely useful for analyzing job materials, subcontractors etc.
- HeavyJob is an extremely useful tool for the field to keep the office up to date with job costs. Everything is at the Foreman's fingertips on Tablets to allow the information from the field to get uploaded to HeavyJob manager which then can export to accounting. We are also able to give our Foreman the ability to deal with the Daily and weekly safety needs (Tailgate Meetings, incident Investigation, observations etc.) right on the Tablets thru HeavyJob.
- Dispatcher is not offered in a mobile version which we have asked for several times. I think they just don't have enough users to make it worthwhile.
- Heavybid needs to have the flexibility to add markup to add ons such as Bond and Small Tools etc.
- HCSS needs to have an onscreen takeoff to allow seamless integration of takeoff from the screen to Heavybid without having additional manual input.
- export to accounting
- time card management, review, and consolidation of data for billing purposes
- equipment maintenance and records
- All their apps are on mobile devices. Although there is not a clear company policy on Android versus iPhone. Updates for features lag behind on Android. Some apps are exclusive to one platform making it hard to fully interconnect all programs.
- Customer Assistance is the first thing you will notice and appreciate about HCSS. Always courteous and knowledgeable about their business. Tech support is a backbone topic with them and it shows.
- Software that flows with job information and needs is always present. I enjoy how smooth their products move with actual needs of our company.
- Follow through with support and at the end of the day, they take pride in the work done by themselves and our work too.
- OEM integration with GPS equipment would be nice if it was easier.
We are using HCSS across multiple departments in our organization.
We initially purchased the HCSS software (HeavyJob, HeavyBid, and Dispatcher) to focus on resource management and project cost. The programs have their upsides and downsides. Basic functions of dispatched crews, field-generated time cards, to time card review/approval and minimized keystrokes for reduced errors in the payroll department are great. The hardest part, is getting full use of the program to be earning a ROI that the HCSS salespeople sell companies on.
As with most technology, the purchase is not the solution, and the new business problem created by purchasing HCSS, was that people were only using it for time cards (which makes for one expensive time card program). Prior to purchasing HCSS (or any technology for that matter), a company needs to take a long hard look at the company culture and establish a good implementation plan to ensure that your company utilizes HCSS to it's fullest potential. After all, you are paying for the fancy modules even if you are not using them. Commit to continual improvements and a training program.
HCSS is FANTASTIC at collecting and implementing customer feedback; they want to build a product that we heavy civil contractors want to use.
- Customer service. I call them at least a couple times per week when I run into an issue. They resolve the issue or kick it up to the next level, and treat each one of my calls with proper urgency and concern.
- Access to submit my recommendations for improvement. The HCSS Product Portal has really made it easy to enter my suggestions, review suggestions from others, and vote.
- The HCSS Help website; it is so easy to access past webinars, and procedures. This is usually my first stop (now) before calling the support line.
- The HeavyJob mobile has really been a great advancement for us. Our foremen are very happy after switching from the Field (laptop) version to Mobile (iPad) version of time cards. Some of them are even coming in and asking "what else can we do" with the program, to become more efficient in the field. It has been quite inspiring.
- In HeavyJob, the system needs improvement for Change Management. In construction, a change in condition on the jobsite happens often, and as a project manager, I need to be able to confidently track any and all issues (regardless of status). Currently, HCSS does not have a solution for this. I have been working with them to improve the functionality, but they are not there yet.
- In HeavyJob, the mobile features have improved functions in the field, but those mobile improvements have made for major drawbacks in the office. Specifically, the Multi Job time card function (MJ). Due to the outdated manager system, the approvers (PMs) are forced to log into HeavyJob Web, which is tremendously slow. Approving time cards has now become a big time consuming ordeal as we only have the ability to approve one time card at a time.
- The Dispatcher program is too slow. The amount of data being processed is not an acceptable excuse. HCSS needs to get better compression to resolve the major bog-down for changes/updates to be made on the dashboard, as well as when printing reports/
- The E360 program needs improvement on the purchase order process.
- In general, there need to be more compatibility and function between all of the HCSS products. I want the information tracked in one module to be automatically synced with the other; I want to easily navigate in and out of all modules as well. This all needs creation and improvement.
For companies looking to responsibly manage their project financials with reliable* cost/revenue data, HCSS HeavyJob is a great option. For companies who own, fuel, and maintain their own equipment, the Dispatcher, E360, and FuelerPlus programs are useful addons and will provide reliable* cost data for forecasting company equipment costs and needs.
*The "less appropriate" scenario is when a company is ill-prepared to be culturally dedicated to the process of reviewing the data for accuracy and completion. The biggest downfall of HCSS is that if the data is bad, EVERYTHING else is garbage. I cannot stress enough the importance of identifying what kind of a culture your company has, then taking steps to modify and alter so that using the system will happen effectively. Lastly, commit to continuous quality control practices.
- Organized estimates. Especially sub and material management.
- Structured and consistent.
- Technical Help. They are available 24 hrs a day for technical issues
- No math errors. Using MS Excel to estimate always runs with the risk of formula errors.
- Complicated for new users. The software is so expansive, it is difficult to bring new users up to speed quickly.
- Expensive. Between the HCSS license and the Cloud service, it is very expensive.
- Server Based, without the cloud you cannot use it remotely.
- E360 tracks cost and time for repairs.
- Fueler Plus tracks dispersement of fuel (gallons to each equipment) and cost of fuel.
- Simple to use once you get used to it.
- When setting up equipment/vehicles the license plate or EIN are on another screen and not on the General tab. This total doesn't make any sense.
- Fueler Plus time card is a joke. It shouldn't even be called a time card, because it doesn't function as one. It's more of a fuel time log.
- There is no type of user manual for these products. Even a simple flow chart would work. I'm not a techy person, so I like visual stuff.
- At implementaion everything is going so fast that I missed a lot of technical important stuff. No disrespect to the implementor, but it felt like because they have done this a million times, we should already know this. I believe this is where hand outs are very important. One example was setting up PM's. I don't recall them saying that I would have to initialize each one for each eauipment.
- HCSS Technical Support has the best customer service of any company that I have ever seen. Phone calls into the help center are answered immediately and problems can usually be solved right over the phone. Their technical support staff is very knowledgeable.
- HCSS provides thorough training to help you get the most out of their products. Their yearly User Group Meetings are an incredible opportunity to learn about new products and new features. Several people from our company attend the User Group Meetings every year.
- HCSS listens to their clients when they have suggestions or requests on how to modify reports, or set-up new reports or features in the software. During the "Town Hall" meetings at the user group meetings, customers will request different changes to be made and often these changes end up being implemented shortly afterwards.
- Would love to see HCSS develop a program for Project Management, where submittals, RFIs, change orders, subcontracts, etc. could be produced and tracked.
- We would like to see HCSS enable a person in the field to e-mail a previously completed inspection to another person (Owner's rep, etc.) after it was already sent into the system. Can't do this currently.
- Absolute best aspect is their tech support. They always answer the phone and nearly always have the solution at hand. That is absolutely critical when working on a bid.
- A few years back they implemented a Work Breakdown Structure type estimate but it has been slow to evolve. I understand this due to most of the industry lack of use of the product but that creates a chicken and egg scenario. Perhaps they would use it more if it were developed further.
- There needs to be a mobile integration with HeavyBid for Android.
- HeavyJob has seen some great upgrades to the mobile side on iPad and to a lesser extent Android. They need to stay concurrent with each other rather than forcing one OS on users over the other.
- Similarly, while tablets have gotten love, Windows based touch screens, like Surfaces, have not. This are becoming more and more common, but if you want to use one for HeavyJob you have to use the clunky PC version and not the optimized for touch version that is on the tablets.
- HeavyBid integrates well with our accounting system and has reduced my budget development time significantly from our previous software.
- HeavyJob's ability to capture field information from a mobile device is key to future success in the industry. There are several other platforms which provide the ability to capture field data but to date I have yet to find one as robust and user friendly.
- HCCS's customer service is the cornerstone of my continued support of the software. I have contacted them several times after hours only to be greeted by a knowledgeable PERSON. The ability to converse with someone who knows the product and how to resolve issues without being on hold or speaking to a computer is invaluable.
- HeavyJob is not envisioned to be an accounting system by the developers. Eventually more auditing capabilities will be needed.
- Custom reports are expensive.
Our foremen currently use the Field System to create and send timecards. We will begin our testing phase to transition to mobile devices in the near future. Our Office Managers are the final approval level for timecards sent in by the foremen. They track attendance to manage paid and unpaid time off from work. Engineers and Superintendents use the Manager System to review and approve the first two approval levels. They review labor hours, cost codes, quantities and equipment codes and hours. They use the Production Analysis and Planner as well as other reports available in the Manager System.
We recently upgraded to 2016, and we have had a few kinks that we are working through, with HCSS. Overall, I feel the upgrade went well with a lot of work from HCSS and our team. Our company uses Specialty Jobs which is a complex element to manage.
- HCSS has established a team to assist our Company with any issue that arises. They respond timely and give us quality service.
- HCSS works to accommodate our need in using Specialty Jobs, which tend to complicate our use of the product.
- HCSS has created a very good process flow for Project Jobs with their product.
- Some of the reports contain just the Foremen employee number, it would be great if they also contain the name.
- Some of the reports are not compatible with running them in Excel, it would be great to be able to dump the data into an Excel spreadsheet.
- I would like to be able to run User Accounts into an Excel spreadsheet.
- HCSS is a great system to organize the information required to make a detailed bid proposal and to make it an easily repeatable process within a set of users.
- The Resources are easy to update and modify, if necessary. However a standard library of resources, equipment, labor, materials, crews etc allows you to maintain flexibility on an as-needed basis.
- The Quote Folder system is an easy way to manage multiple proposals from materials suppliers and subcontractors and to keep those proposals compared to each other by using subcontractor scope adjustment tab, if necessary.
- The whole system can be very quirky from time to time. It's very helpful to use the system for a while to get used to where to look for all of the buttons to press or boxes to check or reports to print.
- I've had issues with the self perform analysis before. It was not showing the correct cost in the quote folders, but it was correct in the estimate. Got it resolved, but I'm glad I noticed it before bid-day.
- Support has always been very, very good.
- Listens to the needs and desires of their customer base.
- Provides a system geared specifically to the heavy/civil industry, and one that is intuitive, well-structured and efficient.
- An "undo" button!
- Writing custom reports, though I have to admit that I've not looked into that functionality lately.
- While I don't use it personally much anymore, the self-performed comparison function can be a challenge for some to use effectively/correctly.
- Consistency is huge. Work activities can be set up and used easily. This makes for a better work product and can be reviewed by senior staff quickly.
- Heavybid is recognized as a leader in the electronic estimating field. Because of this the Heavybid product is ahead of the curve when it comes to electronic bidding.
- The HCSS support team is one of the best. I can always count on talking to a real person immediately that knows how to help me.
- Everyone would like to have a custom system that meets their exact needs, but that's not realistic. So there are a few things that I as an individual would do differently, in that sense the system is not exactly like I would like it.
- Occasionally there are missteps. A feature might be rushed into the product and has to be walked back. Also a feature might work well from a programming point of view, but not so well from a constructors view.
- Ability to download project bid items from Excel and State DOT sites to eliminate manual entry.
- Ability to set up crews and activities through Bid Item Codebooks and Library Estimates that reference bid items upon import from DOT sites which allows you to automatically build the framework of a bid upon import allowing great time savings as opposed to building the same work from scratch.
- Quote Request system is still cumbersome
- Heavy Job is excellent for field to office communications. There are many valuable features and the program is very robust.
- Heavy Job has been invaluable to me specifically on reporting production and performance in the field to ownership.
- There are many different things you can use Heavy Job for, including tracking trucking costs with outside vendors. This has also been a huge benefit for our company.
- Our biggest struggle is with Dispatcher. It does not truly help us with our needs and we resorted back to pen, paper, and excel spreadsheets when we hit our busiest time of the year in the fall.
- Dispatcher does not seem to have had as much attention given to it as Heavy Job. Heavy Job far outweighs Dispatcher in many aspects. Dispatcher needs more versatility and better features.
- Examples: we move crews around on a daily basis and that is difficult in Dispatcher. You need to be able to move job around fluidly as well as being able to keep track of them and see the projects on a weekly/monthly/extended view. The planner view is not beneficial and lacks many desired features. Dispatcher also does not have any proactive features, reminders, real tracking of projects to it.
- If HCSS would give more focus to this program, then it could be used to target more subcontractor companies like us, as well as larger contractors. Most of the prime contractors that we work with use Heavy Bid and Heavy Job but not Dispatcher. I am going to bet because it isn't satisfying the needs of your contractors/customers.
Side note: my boss keeps asking me if I'm selling HCSS program on the side since I've pushed hard for the products at our company. There are a lot of great programs and the implementation team is top notch.
- The program is designed to work well for our employees that travel, which is 80% of the company.
- The exports that HCSS can create for us work well with our accounting program. It's great how they can create their data to work with another program.
- We currently struggle with importing data from the outside. Our superintendents will send data to the cloud and we struggle at times to pull the data into our [management] system that we use at the corporate office. That could also be on our end.
- Streamlined approach for estimating that helps each estimator provide the needed detail, and allows our company to have expectations of what an estimate should contain
- Heavyjob provides numerous options for documentation.
- HCSS Cloud allows our estimators and project managers access from any location and any computer whether at the office, onsite, or at home.
- HeavyJob could use more functions that make typing for the guys in the field a quicker operation.
- The estimating program is great, well organized, and manageable
- Great tech support if needed
- Tracks field operations easy and can be used by anyone of any caliber
- Tracking cost and revenue where items overrun and under-run
- In the estimating, there needs to be a function to determine wet and dry costs for equipment when reviewing a project
- Easier interface with an accounting program
- HeavyBid - organized and reproducible process for all estimates, works seamlessly with HeavyJob and accounting system to create budgets on successful bids
- HeavyJob - great for production analysis and time card entry synchronization with accounting software
- HeavyBid sub solicitation and quote collection system does not perform as well as other products such as ISQft
- HCSS is particularly good at listening to current business processes and translating them to an implementation plan using HCSS software that improves the business process with an attainable staged approach.
- HCSS is a long term partner that grows with your over time, patient to wait for your growth and eager to have it customers give them feedback to facilitate HCSS growth and improvement.
- HCSS listens to it's customers and continually finds new avenues to improve it's products.
- HCSS grows and improves its individual products well, but the pace or improvement in integrating it's products with one another languishes in improvement.
- Support for standardized questions is done well, but this support would be greatly improved if there was better escalation and integration of support with the client. For example, when the support call could be facilitated by better knowledge of the customers particular install, could support reach out to the client and then back out to the user? Or keep a better knowledge base internally for the clients use?
- The HCSS system is very user-friendly. The field guys picked it up really quick.
- In the managers system, the superintendents can quickly review the previous days work, which gets them back in the field sooner.
- HCSS created a report for us, at our request, to work with our unit based contract. This made it easy to invoice weekly.
- Heavy Job manager seems to run slow at times.
- On the iPad, it seems to take a while for it to upload each time.
- Occasionally, time cards have to be sent a few times before they pull from the cloud into the manager system.
- The 800-number help line is probably the greatest feature of HCSS. The staff are always knowledgeable and have always been able to fix whatever problem we have encountered.
- The various people of HCSS with whom I have interacted have always been professional, cordial, and knowledgeable. Having the "smarts" is good, but being personable is an added bonus.
- The users group meetings are well done. In addition to the educational benefits, the management of the event itself is always top-notch.
- While I occasionally encounter things that I would like to be able to do differently with HeavyBid, they nearly always are something peculiar to our situation and not necessarily feasible for HCSS to change.
- HeavyJob, for me, is difficult to navigate. (I use it to review project diaries and occasionally time cards.) If I were to actually use it more, or go through training, I'm sure it would be easier for me to navigate.
- Our field personnel use basic functions of HeavyJob (time card, diary, photographs) with no problems, but really use a small part of the capability.
HCSS Scorecard Summary
Feature Scorecard Summary
Suite components include:
- HeavyBid (estimating)
- HeavyJob (time cards, job costing, project management)
- HCSS Safety
- HCSS Plans
- HCSS Telematics
- HCSS Dispatcher
- HCSS eLogs
- HCSS Cloud
- HCSS Skills
- HCSS Forms
HCSS Customer Size Distribution
|Small Businesses (1-50 employees)||30%|
|Mid-Size Companies (51-500 employees)||55%|
|Enterprises (> 500 employees)||15%|
HCSS Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
HCSS Technical Details
|Deployment Types:||On-premise, SaaS|
|Mobile Application:||Apple iOS, Android|
|Supported Countries:||United States, Canada|