It's good but not good enough
August 03, 2018

It's good but not good enough

Pauline Koo, CPA | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

It is being used by the accounting/finance department. It is acting as our EPR software.

Pros

  • Integration/API through other marketplace and etc.
  • User friendly
  • Love the dashboard

Cons

  • Some simple features are missing. For example, in the prepaid and fixed assets modules, currently cannot amortize/depreciate based on the actual service dates or cannot re-apply payment/credits to an invoice without voiding the transaction, missing the 13th gap audit adjustments periods, etc.
  • The support team is not very strong in their skills. It seems like it always keeps rerouting the issues back and forth.
  • Dimensions are so limited with 6 options and employees and customers are kind of useless.
  • It integrates with our internal billing portal very well so it eliminates a lot of manual process for the accounting team.
  • Provides efficient close.
Seems pretty easy for our engineers to integrate.
Sage Intaact is easy to use but features are kind of limited.

Sage Intacct Feature Ratings

6.0
Accounts payable
8
Accounts receivable
6
Cash management
6
Bank reconciliation
6
Fixed asset management
4
Journals and Reconciliations
6
Standardized Processes
6
Inventory Management ()
Not Rated
5.5
Order entry
6
End-to-end order visibility
5
Payroll Management ()
Not Rated
7.0
Dashboards
7
Standard reports
7
Custom reports
7
10.0
API for custom integration
10
6.0
Role-based user permissions
6

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