It's good but not good enough
August 03, 2018

It's good but not good enough

Pauline Koo, CPA | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

It is being used by the accounting/finance department. It is acting as our EPR software.

Pros

  • Integration/API through other marketplace and etc.
  • User friendly
  • Love the dashboard

Cons

  • Some simple features are missing. For example, in the prepaid and fixed assets modules, currently cannot amortize/depreciate based on the actual service dates or cannot re-apply payment/credits to an invoice without voiding the transaction, missing the 13th gap audit adjustments periods, etc.
  • The support team is not very strong in their skills. It seems like it always keeps rerouting the issues back and forth.
  • Dimensions are so limited with 6 options and employees and customers are kind of useless.
  • It integrates with our internal billing portal very well so it eliminates a lot of manual process for the accounting team.
  • Provides efficient close.
Import templates are nice.
Seems pretty easy for our engineers to integrate.
Sage Intaact is easy to use but features are kind of limited.

Sage Intacct Feature Ratings

6.0
Accounts payable
8
Accounts receivable
6
Cash management
6
Bank reconciliation
6
Fixed asset management
4
Journals and Reconciliations
6
Standardized Processes
6
Inventory Management ()
Not Rated
5.5
Order entry
6
End-to-end order visibility
5
Payroll Management ()
Not Rated
7.0
Dashboards
7
Standard reports
7
Custom reports
7
10.0
API for custom integration
10
6.0
Role-based user permissions
6

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