User friendly but not for me
January 08, 2022

User friendly but not for me

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

I've used Sage Intacct for the last couple of years with my company in the capacity of Admin Tech/Timekeeper for the company I work for. I will say that we have multiple offices that use it and many users who use it for different purposes but as one of many timekeepers-it has not worked well. It has been extremely slow, lags time has been bad, we often have to push refreshes, often on Mondays which is the worst day for me due to time constraints with payroll. I will say lately it seems to have gotten better, I am not sure why or what did it but for the majority of the two years, it has been a real bad experience for many of us timekeepers. The ease of learning and using the program is great but it keeping up with us has not been.
  • Easy to use
  • Easy to learn
  • Speed
  • Lag time
  • Negative for me, I have voted against keeping it for our company due to too many issues
I do not use these so I cannot comment
When I started working here, it had already been implemented so I am unsure

Do you think Sage Intacct delivers good value for the price?

Not sure

Are you happy with Sage Intacct's feature set?

No

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Intacct again?

No

The lag time when inputting time is bad, however, the ease of learning and using as far as it being user friendly is a plus.

Sage Intacct Feature Ratings

Accounts payable
Not Rated
Accounts receivable
Not Rated
Cash management
Not Rated
Bank reconciliation
Not Rated
Expense management
Not Rated
Time tracking
2
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Reimbursement management
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated