Increases the reach of accessibility | TrustRadius

Overall Satisfaction with Salesforce Platform (formerly Salesforce App Cloud)

Use Cases and Deployment Scope

It's being used for our customer service data and helps us gather insights, send reports to the field, and categorize information.

Pros and Cons

Pros

We can create our own report pulls depending on the specific data we want, and filter them as needed.
We can create forms that are easily used by others to enter data into the system.
Access can have multiple layers and they are easy to set up.

Cons

Not everyone knows how to code with HTML, so this can be challenging depending on who's having to use it.
If a member forgets their password, it's not always easily retrievable.
Going back to edit data doesn't always get logged.

Return on Investment

It allows telecommuting and flexibility on when you can get the data.

Usability

8

It can be more beneficial than we've had the time to put into it. We know its potential, but right now, we're satisfied that it works.

Support Rating

6

There are different levels of support, and communicating to the right team to get the job done hasn't always been easy.

Other Software Used

MicroStrategy Analytics, Microsoft Access, PowerApps

Likelihood to Recommend

It's perfect for the call center taking down information. It's less appropriate to use for back and forth conversations.

Comments

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