Salesforce, only powerful if your sales team is committed to using it.
Nicholas Zgorski | TrustRadius Reviewer
January 02, 2015

Salesforce, only powerful if your sales team is committed to using it.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Salesforce.com

Salesforce is used by management, sales, customer service, engineering, and marketing, to track prospects, leads, customers, marketing campaigns, and sales throughout the sales cycle. For our company it addresses the issues of allowing management to oversee each deal as our sales teams work them but also allows other departments to stay up to date with events that happen throughout the sales process.
  • Organize customers, accounts, and opportunities.
  • Integrates with our CMS for lead tracking.
  • Allows our team to set reminders about tasks that are due so that sales tasks do not become forgotten.
  • Email marketing is very limited in Salesforce. We tried using it but the data it provides is extremely limited and requires much more effort than other programs.
  • Salesforce has had a positive impact on our team by allowing others to stay up-to date with current sales opportunities.
I have not tried using any other CRMs available. We are current hubspot subscribers as a CMS and I have briefly looked at their CRM platform but it does not appear to be as robust as Salesforce.
Now that we are using Salesforce, without it we could not properly track sales opportunities or leads. It would become very overwhelming for our sales team and nearly impossible for management to forecast.
Salesforce.com is great for tracking prospects, leads, and customers. It allows everyone to see progress updates so that when it is their turn to step into the opportunity they are equipped with all of the information about the deal and what needs to happen next in order for the deal to move to the next stage of the sales cycle.

Evaluating Salesforce.com and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Third-party Reviews
I was not part of the evaluation of the initial purchase but I have been of the re-order. Salesforce is a complete system and there are still new things that we learn every month from using salesforce. A platform this powerful does not exist elsewhere on the market at this time, but for the future it may be best to keep an eye on other salesforce competitors.