Salesforce review
July 01, 2015
Salesforce review
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Knowledge
Overall Satisfaction with Salesforce.com
Our company uses Salesforce to track our clients and the products that they have bought from us. We use this software in conjunction with Intacct and to generate our renewal invoices for our clients annual software maintenance fees. This software is used by the our sales team and our billing team.
- Tracks our client names and location.
- Tracks client product usage.
- Tracks client support usage.
- Creating reports could be more intuitive.
- This product is fairly expensive.
- Steep learning curve.
- We are able to get great feedback from our clients about their customer support experiences with us.
- Our sales team has been able to track their customers and potential sales much better with this product.
- We are better able to correlate actions with actual sales with this product.
I have used other database products before and they were more difficult to use than Salesforce. Salesforce is much more powerful than just a database product. We are able to track many different fields and run valuable reports. Our company has become much more efficient having implemented this product a few years ago.