Highly Satisfied with Salesforce.com
Updated July 08, 2015

Highly Satisfied with Salesforce.com

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud
  • Force.com
  • Chatter

Overall Satisfaction with Salesforce.com

We are using Salesforce.com for implementing our sales process. It is the initial phase of the development and [we are] working on getting rid of the old Excel sheets and bringing up Salesforce as a tool which may be used across the board. Considering the features offered by SFDC, we are planning to expand our usage in the coming future.

Pros

  • Pricing
  • Customer Satisfaction and Customer Support
  • Ease of usability
  • Value Addition to the Small to Big size companies

Cons

  • Flexibility of using reports and dashboard with better GUI and that should be within Salesforce. Need not or less to pay for those features rather than buying third party tools.
  • More usage of Chatter
  • Creating a dumping zone for older spreadsheets/ data in salesforce which should stay intact and can be referred when required.
  • Expected to increase turn around time with customer
  • Faster background process for negotiations
  • Better insights to the sales quota and team's work

Salesforce Sales Cloud Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
9
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
9.0
Case management
9
8.0
Lead management
8
Email marketing
8
9.0
Task management
9
9.3
Forecasting
10
Pipeline visualization
9
Customizable reports
9
9.5
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
9
8.0
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
7.0
Marketing automation
7
8.0
Mobile access
8

Salesforce Implementation

Using Salesforce

At times, salesforce limitations and the out-of-box functionalists restrict our users to achieve what the application is intended for. Writing the custom logic is not the ideal way and option every time thus I feel we should have some more leverage on using the CRM and other out-of-box tools the way we wish to use it. Overall, I am very much satisfied with Salesforce.

Comments

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