CRM and Sales Support software for small medium business
August 02, 2017

CRM and Sales Support software for small medium business

Ulrich (Uli) Nielen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce.com

It is being used across the organisation. The business challenges are mainly sales forecasting, sales planning, sales funnel, CRM and production planning.
  • The details from SalesForce are amazing. The product is asking more questions than any other CRM system.
  • Salesforce is linking very well between different employees of the same company.
  • It is always asking for more details in order to provide a complete overview of a client.
  • The copy of company employee details could be improved in order to reduce the time for data entry.
  • Other cloud based systems are using a grabbing tool from company URLs in order to fill the blanks and speed up the process.
  • There should constantly be a help tool when using SalesForce and while data entry happens, which recommends faster ways of data entry.
  • Salesforce helped a lot to achieve a forecast and optimize the production in Germany.
  • It had a positive impact on a fast development of our company from 0 to 100 K.
Salesforce is much better than Sales Logix in any way. SaleForce is not as good as Hub Spot Sales.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
7
Workflow management
8
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
7
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
6
Lead management
7
Email marketing
7
Task management
7
Reporting
9
Forecasting
8
Pipeline visualization
8
Customizable reports
9
Custom fields
6
Custom objects
6
Scripting environment
6
API for custom integration
6
Role-based user permissions
8
Single sign-on capability
8
Social data
6
Social engagement
6
Marketing automation
6
Compensation management
6
Mobile access
7