Best Recommended Tool Salesforce Desk.com
March 24, 2023

Best Recommended Tool Salesforce Desk.com

Mark Cedie Sagario | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud
  • Force.com
  • Chatter
  • Data.com
  • Work.com
  • Partner Portal
  • Content
  • Knowledge

Overall Satisfaction with Salesforce.com

I have been using Salesforce.com for two years. During those years I am very grateful that I didn't experience any difficulties while using Salesforce.com. Yes, sometimes there are some scenario but during those days it was because there is new update that the Salesforce.com are working for.

Pros

  • The new update are very helpful.
  • Very easy to use
  • Very detailed.

Cons

  • I hope there will be more update coming soon for improvement.
  • I never experience any difficulties during the two years I've been using Salesforce.com
  • I am glad there is no any missing functionality while using Salesforce.com even during update.
  • Positive impact for the business owner, its not hard on their part to train their employee how to use the Salesforce.com
  • Positive impact for the employee, it will make them do their job very quick and easy.
  • As of now I don't see any negative impact from the business owner and employee. I hope in the future there will be no challenges while using Salesforce.com
I will give 10, to be honest Salesforce.com are very helpful on my job. I've finish my job on time, smooth and easy. I've been working for two years and I never experience any difficulties doing my work and using Salesforce.com. Very recommended tool that will benefit from the business owner and their employee
We are also currently using Citrix Gateway from our work. Actually, both Salesforce.com and Citrix Gateway we are using them at the same time. They were both easy to navigate, to use and it really helpful on the field of my work. There is no any issue or problem using both Salesforce.com and Citrix Gateway.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Medallia Agent Connect, AT&T Communications Outsourcing, Award Force
I will give 10, of I will recommend the Salesforce.com to my colleague since we are using to our field of work. I a willing to assist my new colleague to teach them how very easy to use the Salesforce.com. I will also recommend the Salesforce.com from my other friends if needed to.

Salesforce Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

Comments

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