Item: Salesforce Experience Cloud
Rating: 8
Author: Jeremy Thornton

Overall Satisfaction with Salesforce Communities

Use Cases and Deployment Scope

Firstly apologies, I'm not from a technical background, thankfully we've a great partner who does all of the clever stuff. In laymen's terms we use Salesforce community licenses to offer our customers a benchmarking service for their talent acquisition data. We use the report and graphs to visualise their data against average and upper / quartile data from their competitors.

Pros and Cons

Pros

We have found that as most organisations already use Salesforce it has been quite straightforward to implement.
Robust and reliant platform.
Great functionality generally

Cons

Accessing communities through mobile devises
Complexity of graphs you can produce and bespoke
Flexibility in their pricing structure for community licenses

Return on Investment

It has been advantageous using communities to develop our benchmarking tool as it has meant we have been able to keep the whole business on the Salesforce platform

Likelihood to Recommend

How complex is the data you want to communicate to your customers visually?

Using Salesforce Communities

Support Headcount Required