Item: Salesforce Experience Cloud
Rating: 8
Author: Verified User

Overall Satisfaction with Salesforce Experience Cloud

Use Cases and Deployment Scope

We use our Snowflake Partner Network, which is the Salesforce Community that we have implemented. We have two communities — one’s the customer side and one’s the partner side. I manage our partner side, and it’s a way for us to really help our Snowflake partners engage with us, both on the sales aspect and also helping the partner provide information about their customer engagements with us. So it’s really a good portal for us to be able to develop our partners.

Pros and Cons

Pros

I really like the fact that our Salesforce team is able to continue to manage the Salesforce product. It’s a similar UI. A lot of the tech stack that we have within Salesforce is also transferable into the community, so it’s been nice to not have to bounce around engineering teams.

Cons

I am excited to see what we do with Slack within the partner communities, so I’m definitely keen on learning more about that and going into the different sessions here. Outside of that, I think the communities sometimes feel a little old, so in terms of just some of the UI and the look and go — I know you can customize it all — but I’m excited to see other ways companies do their partner communities. And it’s always interesting to kind of see the UI that they’ve developed. But yeah, just in general, I think sometimes, maybe it’s just our org, it looks a little old.

Return on Investment

This is great. I’ve spent three years at Snowflake now developing our Partner Network. It was pretty good. What’s nice is there’s strong implementation partners, so we worked with Seven Summits to really get us started, and we’re continuing to iterate with that same build.
We’re investing more into our partner motions, and so it’s nice to have a strong technology base with the community. We’re definitely looking to revamp it and do more. But yeah, it’s nice to be able to have our community set up as our base.

Usability

Because of the parity between what you’re doing in Salesforce — managing your processes there — and then what’s kind of almost like drag and drop within the Community.

Alternatives Considered

Oh, the names escape me. And for the life of me, I tell everyone to move on to Communities. So I'm blanking on some of the other vendors out there.

Key Insights

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

Other Software Used

Crossbeam

Likelihood to Recommend

Salesforce Communities is great in that it leverages a lot of both Salesforce standard and custom features. For us to be able to have leads and opportunities and deal registration — very standard motions within partner communities — it’s nice to be able to have that interface link directly with our sales model at Snowflake. So yeah, it’s really nice to be able to not have to bounce from technology to technology. I think that’s really important when we think about Salesforce Communities.

Comments

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Salesforce Communities Review